eazie — Restaurant in Utrecht

I don't often give a bad review, but this was very annoying, wait for it. I ordered an ice cream at the computer, picked up my number and walked to the counter. The lady said 'why are you coming to me? You are supposed to sit and wait with the number unless it is a drink that you can pick yourself from the fridge'. Not unfriendly, but firm. So i sat 15 minutes looking at every other client getting their hot food prepared and served. I thought it must be that my ice cream require some preparation but there is more staff than customers, so they should come to it. Waited another 2 minutes, saw that it was a very quiet moment for the staff that was drinking and chatting, went to the counter to ask. All of the staff disappeared at my approach to let the initial lady come to me. I asked about my ice cream. She opened the freezer and gave me a small carton box with a mini take-away spoon inside. All of that for that. I could have bought such a thing within a minute at the albert heijn for a quarter of the price. There is no logic at all why they were drinking and chatting or cooking all the rest instead of just giving me the product. It was more of 'here you are' than a 'sorry, we had forgoten you'...

They have gotten very bad. Every item we ordered was disappointing. The pho had a very tiny amount of meat—mostly just noodles and taugé. The vegetable bag was questionable, with only two mint leaves and lots of scallions. I used to like this brand, but the last two orders were disastrous.

The fresh spring rolls had rice paper that was not soft; instead, it was hard, almost like a shell (all four of them). I can make better ones at home. I used to think I wasn’t good at it, but apparently, I do it better than these guys.

I selected "no rice or noodles," which was supposed to come with 80 grams of extra vegetables. However, my box was already half empty. They simply removed the carbs without compensating with more vegetables.

For the same price, I could have eaten somewhere else. There are much better places in Utrecht. These guys used to be good, but they’ve gone downhill fast. They now belong in the low-quality restaurant category—not even...

At this location, the screen doesn’t even show allergens so I can make a choice for me (I’m gluten allergic). When I asked the employee about the ramen and if there was an option so they could adapt he told me “well, I’m new, I don’t know”. As I was expecting something more (maybe like “but I will ask someone”) I left the silence speak for me. After that, I asked if he could do something. He came with the paper with all the allergens but no ramen on it (seriously, is this even legal?!). “Where’s the ramen here so I can know?” I asked. “I don’t know”- his answer. “Can you ask someone who knows??” , he replied that he’d be calling someone. No one came. No information of allergens and no answer about the adjustment on the...