McDonald's Hamilton Centre Place — Restaurant in Hamilton

At the McDonald’s in centre place there’s often 2 lines facing and moving towards cashiers on the left and right sides. There was a line on the right side and I went to the left side and I waited behind a group of 3 people in front of me thinking it was the left line. After they had finished ordering, 2 women came from the right line and smiled and motioned for me to go up to the cashier. I had thought it was my turn anyways tho but they were being very sweet. I got up to the man to give my order and wasn’t met with a hello or a smile, he had immediately reprimanded me telling me that I should have waited in the line on the right. I explained I thought the left side was a line because that’s how it’s been like in the past and he said nothing but shook his head. I ordered nothing but a caramel shake and paid with haste because I felt bad for the women I cut in front. The man then turned around without a word and went back to working. I was irritated for being what felt like I was told off, for making a reasonable and honest mistake. I didn’t get my number for my order either so I was confused when I was waiting to find out which drink was mine as well. It was made quick which I liked but the experience with the man that served me had me leaving feeling annoyed. The 2 women in the line were more hospitable than the man working in...

Friendly service, clean

NZ MacDonald's service tends to be slower than in Australia, I have found this in multiple stores in NZ I have been in, it night be related to not having food always cooking due to lower population numbers

The Hamilton store was not as slow as the Auckland airport ground floor store though, that one is painfully slow. The burger in the Auckland ground airport store was also overly oily, not so in the Hamilton store

Indian accents tend to be harder to understand too. I'm not being racist, I managed a whole offshore Indian team for now than 5 years so I know the accent well! It might be to do with the Indian accent and the NZ accent influencing each other? Bare this in mind when ordering. Not a big deal because kiwi's tend to be very...

It was a 1 star experience. Looks like I experienced the same issue as another Google reviewer here. No designated queues with multiple counters open. Ended got served after another person who arrived minutes later than myself. Things got even worse when the staff told me she sold the last muffin (at 930am) to that man who arrived after me! The condescending tone from the staff member made it much worse. I should have had that last muffin if they have any decent order system. Complained online. The store manager rang me the day after and apologized. He said he would sort out the queuing issue which I hope they will. Because of the prompt apology I gave them a few more stars. Hope my next visit there...