Starbucks Westgate — Restaurant in Henderson-Massey

Never again, this was the second time I went here and order all VENTI (the largest) cups of coffee one with cream, one with no cream and one flat white. These people literally did not fill my cup to the top there is like 6 inches of coffee missing!!! I compared the one with cream with the one without and the gap is the same! I order a VENTI NOT A GRANDE this is not fair nor is this the right thing! More over since masks are no longer mandatory the staff had the audacity to bad talk about why I’m wearing a mask right in front of me! How rude. Such a degrading service for a big chain company. I would love to post the photos but it’s not lettting me when I figure it out I’ll definitely post it this needs to be exposed! I(edit: photos are up) more importantly the smaller cups are full to the brim, the fact that the venti are $8.20 and are only as look as a cheaper smaller cup it ridiculous! The Flat white is full to the brim that’s how it is supposed to be! The white mocha should have been too since it does not come with cream! Only realised when I got home, had no reason to doubt before can’t go back since I have work! This is not acceptable and should be dealt with. Don’t rip...

Extra star because they actually make nice coffee. During lockdown I used the app a few times until it started crashing on a regular basis. When retail opened up I walked in and placed an order after which they asked for my vax pass. I said I don’t have one. They said that’s fine can you wait outside (like a dog). Fast forward to red light— same thing, I walked inside and placed an order and got asked for my pass to which I said I don’t have one but I’ll wait outside. The girl literally said well next time I won’t serve you unless you can provide proof of vaccination or have a vaccine pass.

Listen Linda-my medical status is none of your business. Besides, I could have a vax pass and still have omicron or any other variant and walk into a Starbucks and sit there with everyone else and pass it to someone. If your cheap app worked it would be okay too

Stop blindly implementing mandates that don’t make sense. I was more than happy to wait outside for my coffee but now I’m not going to support Starbucks any longer. No other stores ask for a pass as long as there’s no contact...

Dec2019: Recently renovated. Good open style offering both indoor and outdoor seating. Very handy location being at the entrance to the mall. Also very close to motorway. Being a regular customer, I noticed in my recent resist there has been continuous staff turn over. Perhaps this is a results of new management? Also there is this tall male staff, he never smiles to customers, and look at you in a blank way. Impossible to have conversations with. Reduced current rating to 3 stars due to staff turn over and unfriendly individual staff mentioned above. (he is featured in one of the photos below in red T shirt)

Aug2019: (rated 5 stars then) Awesome Team and services, they will remember you by name. Services such as this one is hard to come by nowadays. Great place and very...