HomeCooked Filipino Cuisine — Restaurant in Kaipātiki

Date: 17/05 | Time: Around 1:15 PM

I am writing to express my deep disappointment with the experience my mum had at your store today. Around 1:15 PM, she purchased three individual meals — one for herself and two for my younger siblings. The staff member assisting her remarked that it looked like a “fiesta” because of the number of items. However, the tone was far from lighthearted or friendly. It came across as sarcastic and judgmental, as though she was being criticised for ordering “too much food.”

Later, when my mum politely asked for a bit more of the condiment, the same staff member did provide it, but responded with, “Ang lakas niyo po, ma’am,” implying that she was eating more than she should. Again, the tone made the comment feel like a dig — not just at the request itself, but at her as a person. These kinds of remarks are inappropriate, unprofessional, and border on body shaming.

To be fair, another staff member stepped in and said, “Hey, no body shaming,” which we appreciated. But it should not have come to that in the first place.

While I acknowledge it is possible the staff member did not intend to offend, comments like these reflect a common and disappointing Filipino attitude — the habit of making personal remarks without thinking about how they might affect someone. This may be seen as normal in casual settings, but in a professional environment, it is completely unacceptable. Customers should not be made to feel uncomfortable, embarrassed, or judged — especially over something as simple as ordering food.

This experience left my mum feeling disrespected and unwelcome. I hope that management takes this seriously and addresses it with the staff involved. It is important to remind the team that part of good service is being mindful of language, tone, and professionalism at all times.

Thank you for taking the time to consider...

Craved some Filipino food for lunch, and since I was in the area, I decided to check out the closest spot. I took an Uber, but for some reason, it dropped me off at the back of some storage units. I ended up walking about 4 minutes to get there—no big deal since the weather was nice, but it would have been a pain if it was raining or late at night. I was expecting a standalone restaurant, but it turned out to be part of a food court. That’s on me for not checking the photos or location details beforehand. I ordered the Crispy Kare Kare, and it did not disappoint—looked great and tasted even better. Bravo, home-cooked goodness!

Unfortunately, I couldn’t attach my photo due to an upload error, but it was...

I ordered lunch from this place from uber eats. But they gave me wrong main food. I ordered beef Caldereta. But they gave me a type of pork sour soup. I don’t eat pork. That’s why I ordered beef. I called the restaurant. They asked me if I can go to their restaurant. Well if I could I won’t order with uber eats. The lady on the phone from the restaurant said she would give me the correct food for free. How is that for free when I payed for that food in the first place. And food I got now I didn’t ask for and I can’t eat. Terrible experience with this place. They don’t take proper responsibility for the the food and service they supposedly provide. Do...