I do feel that the staff are trying their best, but there just isn't enough staff there at peak hours. It just gives the impression of a poorly managed outlet. The queue for drive thru was excessively long (which happens at all popular fast food outlets) but this just wasn't moving. So I parked and went in to order a takeaway. I noticed that there was no dine in facility (late August 2022) presumably because there isn't enough staff. It wasn't a long queue inside but there was just one person taking the orders and packaging them up. Even though the person was trying their best, he was taking just one order then completing the packaging of that order before taking another order. It really felt disorganised and those in the queue were left ambiguous as to the process. The two touch pad order systems were not working. In fairness, inside was significantly quicker than drive thru. The meal itself was not great - I don't feel good thinking about it. I really cannot recommend anyone to go there - maybe sometimes you get something great - but the standards are certainly variable - not greatly reassuring. Also it just does not feel clean enough for a branded fast food outlet. I wish it was better managed but I'm so put off that I don't think I could ever go back. Shame when there are many great KFC outlets in New Zealand.