Knowing it's Waiheke Island doesn't justify the exorbitant price for a below-average crepe. $14 for a plain European crepe is simply insane. Are you really going to charge over $20 if a customer wants toppings?
Reply to the owner's response:
I appreciate the owner's sincerity and understand the challenges small businesses face, especially post-COVID. However, I had a concerning experience that I feel warrants this review.
Last weekend, around 3 PM, my three-year-old son was hungry after missing lunch, so we stopped for an afternoon tea for him. I carefully browsed the menu, trying to avoid items with excessive chocolate or syrup for my son. I settled on the "European" crepe, as it was the only one without those toppings. The girl behind the counter even confirmed I didn't want any toppings, which I affirmed.
To my surprise, I was charged $14. I immediately questioned this, as the menu clearly stated the "European" was $12. The girl's immediate, unhesitating response was that prices had increased and the menu simply hadn't been updated. She then offered to give me $2 back, which felt like an afterthought.
This experience left me questioning the value of a $14 crepe in my original review, but more importantly, the transparency of your pricing. The girl's quick reply suggests this isn't an isolated incident, and it makes me wonder how many other customers have been overcharged due to that.
I'm keeping my rating as is. Until your menu reflects the price matched what's I was charged last weekend, I believe cheating customers, even if unintentional, is a more serious issue than an...
Read moreThis ain't your average flour-and-water flapjack joint. I Love Crêpes battered brilliance, slings out crêpes so good, they'll have you questioning your entire life choices (mostly involving the questionable crêpes that you've thought have made you "worldly" in the past). Put it this way... It's worth swimming across the Hauraki Gulf for.
Onto the crepes themselves. Let's just say they're the Beyonce of the breakfast world. They strut onto your plate, all golden and glistening, with toppings that range from the Dolce de leche (think caramel, banana and cream) to the seriously compelling savoury range (hello, smoked salmon, hot sauce, avocado, and everything else). I devoured that bad boy, and let me tell you, it was a one-way ticket to flavourtown.
So when on Waiheke tell your grandma to put down her paper-thin or paper ream thick, floppy a-s-s pancakes aside and get to the Creperie.
One thing I would say, is make sure you are not in a rush, as good things take time and hes as busy as a one armed brick layer in Baghdad.
Ei-ffel in love with...
Read moreI am writing to express my utter disappointment with the service and quality at your establishment. My recent visit was nothing short of a disaster. It took an unacceptable 45 minutes for us to receive our order of crepes. This kind of wait time is completely unreasonable and speaks volumes about the inefficiency of your operations.
To make matters worse, when the crepes finally arrived, they were absolutely horrible and soggy—a far cry from what one would expect. It was clear that no care was put into preparing or presenting the dish.
I cannot stress enough how frustrating this experience was. Unless someone has all the time in the world and no expectation of edible food, they should never, ever visit this place. I will certainly not be returning, nor will I recommend your establishment to anyone else.
This level of service and quality is unacceptable and needs to be addressed...
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