Island Gelato Co. Waiheke — Restaurant in Waiheke

Visited on November 3rd around 2:30 pm. My husband asked the attendant a few simple questions about the products, including whether a certain item was made with local ingredients. Instead of responding politely, she reacted with an unexpectedly aggressive and defensive attitude, raising her voice in a way that was both unprofessional and uncomfortable.

He chose to proceed with the order to avoid confrontation, but the exchange left a very negative impression. Customer service should never make patrons feel unwelcome for asking basic questions. Unfortunately, based on this experience, I would not...

My memories of an ice cream cake are those bland plain things you'd get from the supermarket. I've tried two different ones from Island Gelato, and they shattered my expectations, a log style and a round expresso martini. The multiple flavour layers are such that you want to be able to taste each one singly, then mix it up a little. The layers of the cake, with the cakey base and the hard white chocolate transcend regular cakes. Also, the rum and raisin gelato is far too good, it's ruined me, I can't eat the tip top version ever again, it just tastes like...

The gelato here really is incredible, with such a great choice of flavours - you simply must visit when in Waiheke! Perfect spot after a hike! But a special mention is also needed for the staff. I accidentally lost my necklace whilst visiting here yesterday and on a long shot emailed to see if anyone had found it. Martin emailed back straight away to say he’d found it and was so kind as to post it back to me this morning! Sending a massive thank you, your ice cream made my day yesterday and Martin made...