St Pierres Sushi & Bento Bowl (Ponsonby) — Restaurant in Waitematā

I work on Ponsonby Road, so I grab lunch at St Pierre’s at least once every week. It wasn’t my first time noticing this, but it was 100% the last time.

It happens often when I’m waiting for my Chicken Katsu order to be made and someone pays with cash.

The same employee behind the buffet serving the food is the one taking the payment, and they don’t wash their hands before going back to food prep after touching money. Today I asked to speak with the store manager, and, to my surprise, I was pointed to the person right next to that employee. Her response was, “Thanks for letting us know,” which was hilarious; you were right there and already aware of the malpractice. The cherry on top was the manager giggling behind my back as I was leaving the store. I guess basic hygiene is too much to ask...

Slow service, annoying staff and reduced fillings. Ordered 2 packs of sushi - salmon and chicken, for my kids as I always do. I asked for salmon in one pack & chicken in other, with no cucumber or pepper and repeated that twice. It took a long time to make as most of the staff we’re sitting eating dinner. When it came they had ignored the request to omit the vegetables and the annoying woman on the till said I couldn’t have the salmon and chicken in separate packs. The crazy thing was it had already been packed separately, so she was deliberately obstructive and removed it and mixed it up & I had to swap it back again when I got home. Unbelievable! I also noticed that the sushi had half the fillings and double the rice that I previously had when I...

We had high expectations. Reviews were good and the staff was friendly on the phone.

When we got there, we were answered in 2-word sentences. No eye contact. Sushi tasted mediocre.

We made it very clear that we wanted to eat in, but were instructed to grab some pre-made, plastic packed sushi boxes. After saying “but we’re eating in” the staffmember said “just take it”.

All in all our eat-in order came in a bag, containing 8 plastic containers, service was not friendly. Food wasn’t brought to our table, we were told to come to the counter.

We later saw a note saying something along the lines of “no plastic? Ask us, we love the environment”. I think it should have been obvious not to serve our order in...