Vizco's Restaurant & Cake Shop — Restaurant in Baguio

The place is running under staff due to covid restrictions and protocols. Expect a long line though our waiting time was around 10-20mins, in which we were there around 3:30pm. When you have your able another round of waiting to take your order, deliver your order, ask for check to pay and wait for your change. Mainly (i think) is because they are under staff. I saw two trainee and three regular staff. I assume this because both trainee were wearing white shirt while the staffs are wearing their brown uniform. Funny enough, in order to address their alcknof staff. The guard is already the "floor manager" 😎😎😎😎 mainly, she manages the waiting line - then assign them to their tablres. She also cleans the table in order to have the rest of the customers in queue have table to eat. Then twice i saw she took order from the customers. It did not stop there 😁😁😁😁 she also gave the bill to a few customers 😂😂😂😂 kudos to the management of the place for planning their staffing and day to day operations (i meant it in a sarcastic way, in case you didn't get it 😉😉😉😉). Now lets go to the food. Cakes are delicious. They are not that usually sweet. Which is very good to my taste and my health (hint: i have sugar intolerance 😋😋😋😋). Garlic and sun dried tomato pasta smells and taste perfect 🤤🤤🤤🤤. I would come back to this place and hopefully by then, the management may have planned and executed well their daily staffing amd operation. Enjoy their cakes and other menus...

Wanted to dine in last January 4, and in their poster it said they close at 11PM. Arrived at 10PM, asked them what time theur cut-off was and a server told me it was 10:30PM.

We were seated, given a menu and ordered two rice meals, a drink and some soup. A few minutes later server said one of our order “caldereta” was not available so we changed it into a different one. Around 10:19PM, the same server came back saying “hindi na po pala pwede rice meals, cut off na po.” I told him “pinaupo niyo kami and told us 10:30PM ang cut off.” So he went to “check” again, came back at 10:23PM saying “wala na po talaga, di ko rin napansin,” without any apology. Umalis pa siya agad.

I really wanted to talk to a manager that time and ask what they meant with “cut-off” and taking rice meals orders, even saying one dish was not available and then later saying every rice meal was not available dahil “cut-off” na at 10:19PM.

Went ahead to message their page, was seenzoned. Waste of time.

Disappointed because I really like their food, which was my go to when I was in college - couldn’t really reflect that on this rating since I was not able to eat.

This was a second incident of bad service and customer...

Went there for dessert. Coffee was nothing special. The strawberry shortcake was ok, not too sweet and it's creamy and fluffy like I prefer, only that the strawberries on top were half ripe that makes them sour and not sweet to eat.

On the menu for coffee, you can choose the sugar content. I chose "medium", (from the choices of 'none, low, medium, high") and they gave me a sachet of Splenda! I wanted to tell the waiter to give me simple brown sugar instead but he left right away. And there were no other staff in sight since the resto was quite crowded at that time. Being used to only using muscovado sugar, coconut sugar and honey, I couldn't deal with the purely artificial taste of Splenda so I ended up not finishing my coffee. Why would you serve Splenda, because it's cheap and convenient? You should give customers choice of the kind of sugar too, or ask them if just artificial sweetener like Splenda is ok. They don't seem to care about customers' health.

I initially ordered iced latte but the waiter said all latte were not available, whether iced or hot. The food servers appear to be unapproachable and unhappy with their jobs, they looked and sounded bored and just going through...