Abaca Baking Company® (Coffee Shop) - Filinvest Cyberzone, IT Park — Restaurant in Cebu City

Formal Complaint Regarding Incident on June 22, 2025.

Good day,

I would like to file a formal complaint regarding an incident that occurred at approximately 12:23 a.m. on June 22, 2025, at your Filinvest IT Park branch.

As I was passing by your store, one of your on-duty service crew members had just finished cleaning a table and proceeded to throw the remaining coffee onto the stairway—right in the direction where I was walking. Some of the liquid splashed onto my legs and feet. The staff member turned around and walked back into the store without acknowledging what had happened.

I went up the stairs to call her attention. When she came out, I informed her that I had been splashed with what appeared to be coffee or water. She denied it, but I pointed out that my legs were visibly wet. Instead of offering a sincere apology, she simply said that it was a minor splash (“daplis lang”) and offered to get a tissue. However, due to my frustration, I chose to leave.

I would like to ask: Is it part of your practice to allow staff to dispose of leftover beverages outside the shop premises in such a manner? Have your employees been properly trained to handle these situations professionally?

Please know that I am not seeking retribution. I only wish to raise this concern so that such incidents can be avoided in the future through proper corrective action and staff training.

Thank you for taking the time to read this. I hope this matter will be addressed...

The Batista's are not friendly. I waited for more than 5 mins. For a cupcake I wanted to buy. However, When they served me, the barista didn't even say sorry for the wait, When I said I wanted the cupcake, the barista said it was sold out. I waited for more than 5 minutes only to find out it was sold out. It's just outrageous that I didn't even get an apology and when they said it's sold out, the barista just immediately left me. This didn't happen to me once (about the long wait and slow service) but I got pissed the second time...

im not a regular but this branch is my go to. im not happy most of the time i go there and order ..ilove your products its just that your staff doesn't greet your customers genuinely. its like (she) is not happy with her job. i hope you guys would do something.. and oh almost forgot today my salad bowl was wrong. i dont like onions on my salad. even though the girl who's always nakasimangut said no onions twice.. tsk. anyways i would still go to your store but not fan with ur...