We have been to Elyu recently so we tried El Union since it is one of the hyped-up coffee places in Elyu. However, here are our experiences:

1. Bad customer service. It was around 11am and we were informed that our group (who were currently in line) will be the last ones included in the cut-off since the crew will take their breaks. We ordered 5 iced coffees, 1 cookie, and 1 La Trinidad coffee bean jar. The crew who took our orders wasn't friendly at all. He gives off negative energy and made us feel like a nuisance. He told us to wait for the drinks then when the drinks finally arrived, they dont have lids and they did NOT provide lids (eventhough it was raining; so we cannot take the drinks out)

2. The coffee beans are old. I bought their La Trinidad 250G coffee bean jar which costs 700+. I was very dismayed when I found out that the beans they gave me is almost 2 MONTHS OLD from its roast date. Roast date: July 13, 2023 Bought date: Aug 27, 2023

3. Miscalculated orders and no receipt. The crew asked as to pay 2,010 pesos in total which I thought at first seems too much but I also thought it might've been the beans that made it expensive. They DIDNT provide receipts. Back at our hotel, when we computed, we should've just paid 1,700+ total. We have no idea why there’s 300+ discrepancy.

Overall all, it was a very bad experience for tourists like us. Good thing their Iced Mocha is good so I'll give a star to that.

I am writing this review as a constructive feedback that would help the business identify what they should improve on. We hope someday when we visit Elyu again, we'll have better experience than this.

——— Update: October 3, 2023

I have updated my review from 1 star to 3 stars.

Reason: El Union reached out to us and sent us newly roasted coffee beans for free. Also, the crew who communicated with us were very friendly and professional. Thank you very much.