Taiwan Kitchen 小台北下午茶 Cafe (Main branch) — Restaurant in Makati

[GOT BITTEN BY A CAT REPLY]

I dined at the Bagtikan branch and am very upset with the handling of the incident by your manager, Julie Anne. When I called to inform her that I was bitten by a cat, her response was begrudgingly, "Busy ako." It clearly showed her lack of empathy. I asked if it was possible to reach out to the store owner, she said there was no one available and offered no solution. Instead, she taunted me to post my concerns online. "Mas ok iyon, post mo nalang sa online ang review". I was so surprised because coming from the manager of your restaurant, she didn't care that your restaurant would have a negative review. All I wanted to tell her was to report such occurrence to the top management. I wanted her to take action so that it wouldn't happen again to your customers. I was hoping that she would somewhat assure me that your restaurant would make an effort to address the problem. Those random cats were hungry and aggressively scavenging for food in your restaurant. Her lack of empathy and rude attitude in handling the incident were simply...

We usually dine at Dela Rosa branch and always have a good experience there, but we decided to try the Balagtas main branch this time and it was really disappointing. The service was very slow, and it took a long time for our food to arrive. The cashier and staff were not friendly or accommodating, and they didn’t handle our concerns properly. In fact, they seemed irritated when we asked questions. To add to the frustration, our soup was served in take-out containers even though we were dining in. This experience was far from what we're used to at the Dela Rosa branch. We hope the service at Balagtas improves to match the standards set by your...

The restaurant experience was disappointing. There was no "wait to be seated" sign, leading to confusion and rude treatment when we sat at an unreserved table. Despite this, tables with reservations lacked proper signs, causing more hassle. Additionally, there was no notice about long wait times or unavailable menu items. The restroom conditions were unacceptable, and the staff ignored requests to serve the coffee and wheel pancakes together. Coffee arrived too early, and we were later informed that the taro pancakes weren’t available, with the cream still not ready by the...