Figaro Coffee - UST Hospital — Restaurant in Manila

My colleagues and I were invited for brunch at this place. I was one of the first ones who placed my order. After 30 minutes I followed up for my order but apparently it was not punched. They offered to make another one for me since it was just a sandwich and they could do it fast for which I agreed. After 20 mins I followed up again and the cashier said “marami pa po kasi nauna sa inyo”. and I told her how could that be when they just forgot to punch my order. How is it that I was pushed to the back of the line? Had I known I should have just cancelled my order or just came back for it since we had work to do. Worst thing of all, no apologies given and they are the ones who seemed pissed off pa with...

12/11/24. 8:50 AM. UST Branch. Tell your cashier to be courteous. I asked nicely if I could put cinnamon on my coffee and she said “wala po kaming cinnamon” so I told her, “so ano nilalagay nyo sa horchata?” Which is my usual order. She said “wala na kami.” Then proceeded to make face. After me, an elderly guy (probably a patient) told her if he could get a tuna pie. He was looking at the pastries and not in line, and she said “teka lang po sir si ma’am muna (pertaining to the customer in front.) Shortcoming on the elderly man but she could at least fix her tone and her expressions. This is literally a branch INSIDE THE HOSPITAL. Be nice. Be courteous...

Poor Service Quality. Staffs are mostly rude. Not even apologetic to their customers. Even their acting supervisor/manager doesn't know the procedures of the shop she is working. She doesn't satisfy the customers need. She doesn't even know how to pacify the stores angry customers. And take note, THE LOCATION OF YOUR STORE IS IN UST HOSPITAL. It is inside a HOSPITAL. Your staff should atleast have more patient than their customers because majority of their cutomers are PATIENTS. Some of the suffer from...