INTRO LOUNGE BAR & RESTAURANT — Restaurant in Manila

"Potential Scam Alert at Cafe Roo and Intro Lounge"

My friends and I had a grand reunion at Cafe Roo, spending almost 9K on dinner and drinks. The staff informed us that we could get a 50% discount at Intro Lounge since we spent more than 1K at Cafe Roo, we just need to present our receipt, so we decided to continue the fun there.

At the Intro lounge KTV, “Mark” confirmed the 50% discount for our group of 11, charging us P400 instead of P800 / hour. Not consumable. However, when we asked for the bill, a different staff member, JP, rudely denied the discount, claiming the promotion had ended. He was aggressive, unapologetic, and refused to acknowledge our complaint.

Despite our protests, JP insisted there was no discount and was dismissive throughout the conversation. We asked for “Mark,” but he claimed there was no “Mark,” only “Mar.” When Mar came, he also stated the promo had expired. This felt like a scam, assuming guests would be too drunk to contest it.

Eventually, JP reluctantly gave us the discount but demanded cash payment, which seemed suspicious since we paid by card at Cafe Roo. Plus ther are bunch of foreign guests who I doubt will pay cash?! JP admitted their staff weren’t informed about the promo’s end date, despite posters everywhere.

To the management: JP’s behavior is unacceptable and could cause trouble. I wouldn’t recommend this place with staff...

**Food is soso, the service needs to be improved, waiters are standing by all along without paying attention to what the customers need in the table (buss out of plates, replenishing of ice buckets) too much focused on paying when food is delivered to the table, but forgot the customer service. 😞

**Good place to drink and chill w friends, however it’s not advisable to wear white skirt or white pants (girl or boy) cause their chairs need a CLEANING lmaoo, went there with white skirt and going home w many brownish black particles at the back of my skirt.

Overall, it’s okay. A bit of...

went here last night with my girl-friends, got offended by the security (bouncer) coz as soon as we entered there he told us that the koreans are not yet there, like who cares??? we went there to have fun but because of what he told us we only stayed there for only 1h. vip system is suck! you guys better go to kopop 😝 the food is nice and cheap but i dont like the...