Cafe Roo Malate - Premium Rooftop Cafe — Restaurant in Manila

A hidden gem in the city. The ambiance of the place gives off a K-drama rooftop vibes. It is not just a cafe, it also has a bar. They also serve dishes, pizza, pasta, and ofc alcoholic drinks. Their menu is very expensive. We bought a Sinigang na Baboy good for 3-4 people (excluding rice) for P700 because we haven't had our dinner yet. I thought this was too expensive for a simple Filipino dish. The prices of their drinks range from P180 to P250 while the prices of their pizzas and pastas range from P450 to P700. So yes, they're kinda expensive (for a student like me). However, they don't have service charge and their waiters are all very nice. They attended us well but they seem to lapse in some ways - we had to call them multiple times to request for something. Luckily for them, most of them are good-looking (all male). Despite all this, we got our money's worth, since we CAN STAY THERE FOR AS LONG AS WE WANT since the place is open for 24 hours. We stayed there for about 6 hours (9PM-3AM). Another I'd like to commend is that the place is spacious and has variety of seats. It's also nice that we went there in such a nice weather, not too hot and not too cold either. Expect a little breeze since it's a rooftop. Generally, the place is meant for those who wants to have drinks with their friends and just chill. You can also study there, like what we did which end up in chika. There is also a photobooth inside which is also quite nice to try.

TL;DR - If you're willing to spend big money, looking for a place to chill with drinks and variety of foods, and kind of in need to be far from the noise of the city but is still accessible in the city, then this...

Nice place and ambience but very bad experience. Terrible service. Need to ask 7 times for a simple request of water when they are giving others, specially to those who just came in. One waiter even said that they don’t have anymore bottle for service water but we can see that they are giving other tables and putting bottles in the fridge. I also feel like they prioritised foreigner, they even asked us to settle our bills early even if we are not yet done with our meals, reason is that they are changing the cashier, (sort of that, cannot remember the exact reason) but they didn’t ask other tables to settle their bills as I observed. Maybe I ordered too much food that they are afraid that I might not be able to pay it.

Anyway food are also not so great. Beef salpicao is so-so, pizza tastes like very usual like the ones you buy on the streets, also quite pricey if I may say. Other than that the rest are just okay. Nothing special. Just to give a little more details, I paid a total of Php8,000. It’s not about how much I paid at the end of the day but the standard of service, attentiveness to non-payable requests regardless of how much a customer’s total bill is and overall service experience.

I recommend to go to other places to spend your money and time with friends.

P.S. The bartender and supervisor apologized but I felt it was too late coz our concerns were not addressed by the waiters which resulted for us to personally look...

First, there was a misunderstanding with other guest regarding the table that we like to go with. We told the waiter that we will wait for it to be vacant so we would like to order on the specific spot where I think the upper patio, we moved in there and trying to look for the food that we would like to order but another guest contest that they are on the queue and they should be the first to accomodate before us, so even tho we are already on the specific table, we need to move to another so the other guest which they insist would like to move there and they are already waiting to be transferred to. I am a type of guest that don't like inconveniences so yes, I still try to understand. However, the part that we would like to sit in, had another vacant so we moved there. Waiter informed us to settle the bill, and then I gave my credit card and our 2 PWD ID card which is real and valid. Last but not the least and I hope it should really be the last, I was informed by the manager that our PWD IDs was not valid because they searched it from their system which I explained that they system is not really updated, I was able to show my PWD booklet and the picture where my name was listed on the barangays PWD but still they did not consider it. It really saddened how it was handled and I dont want any confrontation but hoping that even though rules/ policy should be followed if one can justify a thing, know how it can...