McDonald's Gov. Forbes — Restaurant in Manila

Cashier is unequipped with the knowledge on how to operate the cash register. Usually if you are just purchasing an add-on (extra gravy, extra rice, etc.) the staff will assist you directly via the cashier because the order kiosks usually have 5-10 people PER MACHINE in line (at the time I was there THIS was how packed it was). And the cashiers are usually empty. She did not know how to operate it (unlike every other McDo staff I've encountered in McDo branches around Metro Manila who KNOW how to do so) so she did not know how to charge just 1 rice. So she told me to just line up in the kiosk (with about 5-10 people in line at the time per machine) "para mabilis" daw, while the cashier line was empty. What kind of LOGIC is THAT? Maybe before coming to your shift make sure muna na nakinig ka sa orientation para you know how to perform basic skills required of your job para di nahahassle mga...

The crew who assisted me just earlier today in Governor Forbes, Sampaloc, Manila, 1800 Metro Manila branch was disrespectful and very rude. She was the one who assigned for take out orders. I already noticed that she never greets her customers and hurriedly ask for their orders . Since I haven't brought my face shield, I had no choice. I just went through to her. I ordered fillet with fries and drinks and I told her to make it an ala king fillet and I was told that I should tell it to her ahead of time. She prepared my orders and I asked her if she had included the ketchup since I ordered fries but she just said yes and called the next customer in line. When I was about to eat, I noticed that there's no ketchup even though she said yes. I never enjoyed my meal. This was the first and WORST customer service experience I've ever encountered in so many years I've been a regular...

I went inside to order take out but the crew says: sir we receive take out orders at the take out order window. Thats precisely why i came in;theres no one at the window(happened many times). Everybody apparently seems to be oblivious of the customers outside while having fun talking and giggling inside,including the manager. Why cant they just take the order,instead have me go to the window. No complaint about the food but the manager and crew seriously need retraining. If possible focus more on customer...