Coffee Bean & Tea Leaf — Restaurant in Pasay

The consistency of the coffee's quality is commendable, however, there is an opportunity for improvement in the area of customer service. During my attempt to make a purchase using a thousand-dollar bill at location 335, I encountered repeated requests to provide smaller denominations for the transaction. Despite my willingness to provide a thirty-five-dollar bill, the cashier insisted on breaking the three-hundred-dollar bill instead of providing change for seven hundred dollars. This approach may be inconvenient for customers, especially foreign visitors who may not have access to local electronic payment methods. It would be beneficial to address this issue to ensure a smoother and more accommodating customer experience.

Cashier:...

Service really matters to me the most specifically on how you treat customers & how you communicate with them. Saying no or not available in professional manner is really something impactful for the customers. That’s what they’ll remember when think of a brand or place they’ve been treated well. The location of this Coffee Bean is great because this is a busy area wherein people coming out of the MOA Arena can stop by. They do not accept any form of payment except cash & the cashier is somehow rude or sarcastic even when we asked nicely. Her response could’ve been better in a professional way, then we just thanks her & walked out the place because there are people staring at us by the way the cashier...

Not so good customer service. Ordered hot latte but what was served tasted like a milk without a tinge of coffee. Gave the feedback to their barista but kept cutting is off and was only told that it is what it is. We’ve been ordering the same coffee from their other brach and sure that the taste is not the same! We’re asked to add a shot but need to pay extra. We paid extra but nothing has changed in terms of its taste. 😒may it be the machine or how their barista takes feedback, idk. This is the reason why SB is still no. 1 in...