22 Prime — Restaurant in Pasig

The 22 Prime restaurant is located on the 22nd floor of the Discovery Suites hotel in Pasig. The 22 Prime restaurant serves as the Discovery Suite's main food and beverage outlet. The view and ambiance are nice, but I am not here to discuss cosmetics. I want to highlight a poorly managed restaurant that has the potential to be something to rave about.

I ordered the Black Truffle Risotto with chicken breast served with mushrooms and parmesan shavings. My daughter ordered the Sirloin Steak with fries.

It took 30 minutes for my Risotto to be served, and surprise! It was cold and rather disgusting. The Risotto was bland, and the consistency was like overcooked oatmeal. There were 3 small pieces of mushroom and a chunk of rancid cheese that was supposed to be the “shaved parmesan”. The worst part of my experience was nearly breaking my molar on a bone in the chicken breast. The server stated he would check with the chef and later returned with the most idiotic excuse I have ever heard. "Sir, the boneless piece of chicken breast sometimes has chick bones." This is not at all fully incorrect, as a poorly cut or inspected piece of chicken may be served with unintentional pieces of bones, but this was the size of a chicken wing drum bone. You would figure a manager or chef would visit the table with a correction or apology, but the manager just sat behind the bar flipping receipts.

My daughter placed her order at the same time I did and ordered the sirloin steak with truffle french fries. Special instructions were given to the waitress that no salt or pepper was to be added, as my daughter likes to season on her own. Simple and direct. After my horrible food experience, I followed up with the waitress as 45 minutes had passed and no food had been delivered to my daughter. She advised me that she would go check, but never returned. This is the messed-up part. One of the people on my table ordered the all-you-can-eat steak option and, to test the kitchen, ordered one with no salt and pepper. His steak came out way before my daughter's food. An hour and 15 minutes had passed, and I was completely upset as we had never received her food. I watched a waiter try to sneak behind me and deliver my daughter's food. I immediately jumped up and checked her food. It was cold, overcooked, and over-seasoned. It took the kitchen an hour and a half to make a messed-up steak. I told them to leave it because I wanted to pay for the right to write this review.

The manager did not bother to leave the bar area and sat back, expressing his frustrations to the employees. I was trying to understand why he refused to step up and help his employees. I believe leaders/managers should lead by example and own the responsibility for their employees' actions or inactions. I guess Discover Suites and 22 Prime have a different idea of leadership ethos.

As I sat back completely upset and disgusted, waiting for my party to finish their food, a man who was identified as the general manager of the hotel/restaurant walked in, and I kindly introduced myself and asked if I could speak with him about my experience at 22 Prime. He said yes and began speaking with someone else on the opposite side of our table. I later noticed he slipped around the back to avoid me and exited from the back of the restaurant. I am going to maintain my professionalism and not address his level of cowardice in this review, but attribute it again to the Discover Suites management's ethos.

I stayed in the hotel for over a week and noticed that this restaurant was never full. Given all the great reviews and location, I would expect this place to be packed...

Nestled in the heart of Ortigas inside Discovery Suites, 22 Prime is a restaurant that delights diners with its outstanding selection of steaks and wines. This culinary gem is a must-visit for steak enthusiasts seeking a memorable dining experience.

The star of the show at 22 Prime is undoubtedly the steaks. From the first bite to the last, each cut is cooked to perfection, showcasing the expertise of the culinary team. Whether you prefer a tender filet mignon, a flavorful ribeye, or a juicy T-bone, the menu offers a variety of options to cater to diverse palates. The quality of the meat shines through, with each steak boasting impeccable flavor, tenderness, and succulence.

Accompanying the delectable steaks is an impressive wine selection that further elevates the dining experience. The knowledgeable staff at 22 Prime can guide you through the extensive wine list, helping you find the perfect pairing to enhance your meal. Whether you prefer a bold red or a crisp white, the sommeliers are well-equipped to offer expert recommendations, ensuring a harmonious combination of flavors.

Beyond the culinary delights, 22 Prime prides itself on providing excellent service. The attentive and professional staff go above and beyond to ensure that every guest feels welcome and well taken care of throughout their visit. The warm hospitality adds an extra touch of luxury to the dining experience, making it an ideal destination for special occasions or memorable evenings out.

The restaurant's location within Discovery Suites lends it an air of sophistication and elegance. The stylish and contemporary interior creates a comfortable yet upscale atmosphere, perfect for intimate dinners or gatherings with friends and loved ones. The cozy seating arrangements and tasteful decor contribute to a relaxed ambiance that allows guests to unwind and savor their dining experience.

In summary, 22 Prime is a remarkable steakhouse in the heart of Ortigas that offers a superb selection of steaks and an impressive wine list. With its delectable cuisine, impeccable service, and inviting atmosphere, it is an excellent choice for those seeking an exceptional dining experience. Whether you're celebrating a special occasion or simply looking to indulge in the finest cuts of meat, 22 Prime is sure to leave a...

I was super happy to dine at 22 Prime.

Before our visit, I booked a reservation and the process was smooth and quick. It was confirmed the same day (or maybe the next) during office hours by Kris, who handled it very efficiently. I mentioned that it was going to be my birthday and requested a window seat. Unfortunately, it was too sunny that day, but Archie kindly suggested transferring us to a less sunny area instead. I really appreciated his initiative and loved the table he prepared for us.

This visit was extra special for me because I used to be an intern at 22 Prime back in early 2020, just a few weeks before the lockdown. Returning as a guest this time brought back so many memories. The place is still as clean and welcoming as I remember, and the staff are just as friendly.

It felt very different being on the other side, being served instead of serving. I had to stop myself from helping out since I’m used to assisting guests and filling their water glasses. This time, Archie and Cess took great care of us. Their service was warm, attentive, and professional.

The food was excellent, too. My favorites were the potato casserole and the soup of the day (which I believe was pumpkin soup with a hint of bell pepper). Everything was flavorful and comforting.

I also really enjoyed the complimentary drink and cake, they made the experience even more special. It was such a thoughtful surprise. 😊

I don’t usually celebrate my birthday (I tend to spend the day resting or sleeping) but this year, I decided to do something different. I went with my friends, who are also my business partners, and I’m so glad I did. It was such a memorable day.

I felt genuinely cared for by everyone, especially Archie, Cess, and the manager (who, funnily enough, used to be my boss during my internship).

It would’ve been nice to see more familiar faces, but I was happy to recognize at least one from before.

Overall, it was a wonderful experience. Great food, great service, and so many good memories.

Thank you, 22 Prime, for making my...