Jollibee — Restaurant in Pasig

During my recent visit to Jollibee, I had an experience that truly highlighted the brand’s commitment to excellent service. I arrived during a busy lunch hour, and as expected, the store was packed with families, students, and office workers. Despite the crowd, the staff remained cheerful and efficient, ensuring that every customer was attended to promptly.

As I approached the counter, I was greeted with a warm smile by the cashier, who patiently took my order while offering recommendations. I ordered a two-piece Chickenjoy meal with extra rice and Jolly Spaghetti, along with a Peach Mango Pie for dessert. The cashier repeated my order clearly and assured me it would be prepared as quickly as possible. I appreciated this attention to detail, as it minimized the chances of errors.

Even with the heavy foot traffic, my order was served within a reasonable time. My tray was neatly arranged, and everything was freshly prepared—the Chickenjoy was crispy, the spaghetti was hot and flavorful, and the Peach Mango Pie had that perfect crunch. One crew member even checked in on me, asking if I needed anything else, which made me feel valued as a customer.

What stood out most was the kindness of the staff. I was carrying multiple bags that day, and as I struggled to find a seat, a crew member immediately offered assistance, helping me settle in comfortably. Small gestures like these make a huge difference in customer experience, showing that Jollibee employees don’t just serve food—they genuinely care about their customers.

The only minor challenge was the long line when I arrived, but the staff managed it well, keeping everything organized and moving efficiently. Overall, my visit was a wonderful experience, thanks to the warmth, efficiency, and dedication of the Jollibee team. It’s this level of service that keeps me coming back, knowing that every meal is not just about the food but also about the joy and hospitality that Jollibee...

This particular Jollibee branch has proven to be nothing short of awful. Just this morning, I ordered a cheesy yum burger and chicken joy meal with extra drink. The crew member did not even call my burger in until I reminded her to. My extra drink of choice was pineapple juice, which she was eager to upsell to me by reminding me of its extra 25 peso fee. Upon receiving my order, not only did it not come with the pineapple juice, but my burger did not even have cheese. I have had other cases like this with this branch, most recently another instance in which I was made to wait almost half an hour for my take out only for it to not come with the extra rice that I ordered. Notably, in all of these instances, my missing items were reflected in the receipt. Furthermore, their supposed branch phone number has never been reachable in my attempts. For this to occur once or perhaps even twice might still be considered flukes, but for it to occur in all of my recent orders is just gross negligence at best and intentional at worst. It’s safe to say I will never be a customer of this branch again and I intend to file a formal complaint with...

Because of fork and spoon & 1 single gravy .

The manager Sarah ??? So rude . 1 hour lunch , then we patiently wait for our food since madaming Tao , at naiintindihan KO Yun since I worked in the Jollibee corp before. Iyong order namin , combination Ng dine in and take out , Kasi my mga ka-officemate na nagpabili and ok transaction Kay counter , since trabaho KO Yun dati , I know how to talk to them with manners. So 20 mins on pending na Yung food , 11:35pm na , until 12 Lang lunch nmin , and I saw some of our foods NSA counter na , so I asked kuya Jovic the crew nicely , na Baka pwede out na Yung mga dine in , pra makain na nmin , then ok si crew . Dumating lhat Ng order except the sundae Kasi pinatake out KO na lng.

Walang kutsara , - so pumunta KO sa counter , Andun si manager sara , at Yung isang crew na Moreno at medyo mahaba Yung height . Then , they ask me twice Kung wla bang kutsara, na parang naghihinala , so ako I just smiled and hinayaan nlng Kasi Napaka busy Ng counter that moment .

Dumating Yung isang kaoofficemate KO , medyo may edad , she said wla daw gravy Yung chicken niya , so I Sabi ko sa isang crew na Moreno ,na maliit , uhmmm may I have 1 single gravy , then si manager Sabi niya , "wala din ho binigay " Tono Nia naghihinala ... Then Sabi Ng kaworker KO , wla Naman .

Binigyan Kami Ng gravy , Yun Lang , si manager , sumugod , literally , sumugod SA table namin , Binilang niya Yung gravy , then pinamukha na , "Ayan ooh , Meron " .. then kinuha Nia Yung binigay nla , tpos Sabi , "pwede nman ho kayo magrefill dun"

Grabe ang sarcastic ni manager . Which is they thought, Yung gravy na andun e gravy Ng burger steak na Naka take out Kasi nakatapat sya sa paper bag na nakatake out , kya nanghingi.

Susme ,nman . I am a fan of Jollibee , recently we celebrated birthday party at Sheridan Jollibee. Lahat nman sila nice dun .

Yung manager sara? Please pa coach nman , Hindi KO alam bkit kayo naghihire Ng manager , na wlang manners ang bibig. Sisirain kayo Ng ganyang klaseng manager . Pls palinis ako Ng madming bibig Na manager po...