McDonald's Palawan — Restaurant in Puerto Princesa

Never had a good experience at this place. Although, I only ever just use the Drive-thru so my experiences might not be representative of the store service level as a whole. With that disclaimer aside and reading the other reviews here, I'm not optimistic that the dine-in experience would be that much different. The staff manning the drive-thru, during the few times that I've been constrained to use it, were always either unethusiastic, lethargic, or just plain indifferent. You kinda get the impression that they'd rather be some place, any place, else other than manning the drive-thru window and that it was quite the hassle that you would bother them from their reverie. I almost want to apologize for the inconvenience I was imposing on them. I guess they already got dissensitized from all the complaints and tired of explaining to guests why they can only get exactly one (1) sachet of ketchup per sandwich order. No burger, no ketchup. Eat your fries with salt. To be fair, the last time I was there was before the pandemic so things might have already improved. Not holding my...

Most horrible McDonalds branch ever. When I wanted to order a cheeseburger I was told that they had no patties. So they had no beef, chicken and fish. Only the most expensive burgers left. After all, how can you be open 24 hours and not even sell a big mac, hamburger or mcchicken? This is just first class scams to sell the most expensive burger. But still you could order it from the selfservice machine. When I asked for an explanation from the manager, she didn't even dare speak to me. fearfully she sent another manager who told me that the next delivery will happen on November 1st. Can you believe that a McDonalds branch don’t sell burgers like hamburger cheeseburger Big Mac what actually there signature is for 7 days, but they only sell two expensive burgers what other branches don’t have. One word bulls*it and I hope really that this branch will be bankrupt and force...

The system of the store is out of sort. Manager had to be called repeatedly to attend to claims. The unclaimed promo code turned out to be invalid for unknown reason and the manager's answer only was they give what their system accepts. No other explanation as to why it may had been invalid. The ordering system is not so friendly. If you happen to like additional products while paying, you have to return to the line for ordering and repeat the process. Additional order should be entertained by counter cashier for convenience of the customer and not the cashier's convenience. With this system the customer will not add order anymore because it is tedious. It will result in lost of sales and unsatisfied customers who might not return due to inconvenience. The fries was not cooked thoroughly more on the raw side and the big mac looked plain. Was it just...