Second time to eat here today, July 30, 2023, and the service was unbelievably awful. I made a reservation one week earlier. We were a party of 8 and ordered fiesta package among many other dishes. I told waitress upon ordering the fiesta that since we will dine in, to serve the dishes in the fiesta bilao in plates instead. Despite that, it was still served in ONE BIG bilao. I asked another waitress to have the dishes transferred on plates, I was surprised when she flat out said it's not allowed. When I explained to her that it's hard to pass around a big bilao when we are all in a long table, she said she'll ask first and when she came back she said it's not allowed!?! I asked for the manager and explained the situation and only then did they get the bilao to be transferred in plates as I ORIGINALLY requested upon ordering.

Before we finished our desserts, we already asked for the bill and requested to pack our remaining food in take home bags. 30 mins later, no bill and no packed food has arrived. Customers at tables near us already left even though we were sure we asked for the bill earlier than them. We ff up multiple times to waiters and manager but we still waited long. A new group of customers already arrived and occupied another table near us and they had already finished their food and we were still waiting for our bill. After ff up for AT LEAST TEN TIMES, the takehome bag finally arrived but the bill is still not ready. Despite ff up with the manager himself, he was completely incompetent and useless in expediting our bill-out. By this time, there were only a few customers left and mostly new arrivals. And the cashier, passed by another table to hand over their bill before coming to us with our bill. The other table only arrived when we are already waiting for our bill. That's how long they had us wait. Obviously, someone in their staff made a mistake. Either the cashier did not follow first-in-first-out or the manager forgot to tell the cashier when I first asked for our bill. And the worse thing is we still were forced to pay over 500 service charge despite suffering the the worse treatment from the manager and staff. Awful experience and really spoiled what would have been a chill lunch out with family.