Frania Cafe — Restaurant in Krakow

Great Cake and Coffee!

After 6pm panini's and other hot food items are not available, despite this challenge I decided to stay for cake and coffee - turned out to be a good decision.

The Brownie cake was warm and the ice cream was excellent. The raspberries atop the cake were the only cagey bit for me as I'm not fond of many fruits, it was bearable and I enjoyed it other than those.

The Cappuccino was strong and sugars are provided at the table in a container as opposed to being served to you - great for me as I enjoy 2 sugars in coffee and other places I've been you only get 1 given to you.

Working in a cafe in England myself I appreciate a good coffee and cake and it definitely hit the mark. The ONLY negative I had was ordering the lemonade. It was refreshing but a ridiculously bitter aftertaste didn't do the product justice - despite that it's still not the worst thing ever.

A word on the service, the beautiful young lady who served me was polite and efficient and brought everything to my table once I'd ordered and payed at the counter. She was super friendly and I'd highly recommend people to visit off of the back of the service.

The cleanliness of the cafe was fantastic too, everything was neat, tidy and of course clean.

Finally...cost.

My order was 1x Brownie, 1x Large Cappuccino & 1x Lemonade...total? 57zl (around £10-11) which is quite reasonable I think. I expected around 50 so overshooting that by...

The front window states that this place is “the best in Krakow”.... when in reality it was arguably the worst place We have ever had a breakfast.

I am convinced that the chef was ill today and someone had to step in. But if that is not the case.. then that person needs a new career path,

We had to repeatadly go to the counter to ask for our drinks (after 10/15 minutes waiting) and then received attitude and rudeness from the server... as if we were out of order to ask for a glass of water.

We had ordered 3 full english breakfasts and a serving of dumplings. It took 45 minutes to arrive. Everything on the plate except the fried eggs was cold. The beans were definitely just poured straight out from the tin. Asked for the bread to be toasted and it wasn’t. The girl then dissappeared and returned with bread toasted on one side. Oh and they forgot to give us cutlery so again i had to go up and ask and was again given attitude. The girl shouted at me for asking as if i was being ridiculous.. the food was already cold anyway so i guess she Had a point for not bothering.

The table next to us actually brought their salt and pepper shakers over to us to save us waiting like they did. Turns out they had a similar service.

We left a tip as we always do... but in the case i found it...

I was here in May 2019 and they were using a particularly offensive version of Dynamic Currency Conversion (DCC) at their payment terminal. DCC is a “service” that a merchant signs up for, and will ask the customer to choose between paying in local currency (PLN) or their credit card’s home currency (USD in my case). If you’ve traveled around Poland and some other countries you’ve probably seen this choice pop up when you pay. The troublesome thing is that not a single consumer in the entire world benefits from choosing to pay in their home currency, this choice will always add 5-10% to their bill “as a convenience”, with the extra charge being split between the DCC vendor and the merchant. But at least most merchants will give you a sufficient time to notice this choice on the payment terminal and press the correct button to choose PLN. This merchant does not. Within 2 seconds of the choice appearing on the payment terminal it automatically defaults to your home currency and you’ve been hit with an extra 5-8% charge. DCC is itself unfortunately legal. Giving consumers 2 seconds to choose (or even notice the choice) may or may not be but it is certainly unethical. Please don’t spend your money at merchants that just want to scam their customers, find...