Q Hotel Plus Kraków — Restaurant in Krakow

This was our first visit to Krakow and it did not disappoint! This is a fabulous place to stay. The rooms are spacious and comfortable; very modern. The hotel is immaculately clean. There’s lots to choose from for breakfast and the restaurant is superb; the food is amazing. There’s a lovely bar area. The hotel is also dog friendly.|The staff are very helpful and friendly.|The hotel is not near the old town or main attractions; however, there is a tram stop close by and the number 22 tram takes you to Starowislna (3 stops) then a short walk to the old town.|We also did a city tour in a heated car which was really good.|The restaurants are plentiful and the food is amazing!|We visited the salt mine which was great, just a bit of a long trip, but good.|We didn’t manage to get into Auchwitz as the queues were unbelievably long, I’d recommend booking Auchwitz on the main booking site if you wish to go.|All in all, this hotel is great id you take into consideration all of the above.|I’d definitely...

Review of Q Hotel Plus

Uncomfortable Stay – Poor Hospitality

Our experience at this hotel was disappointing. • Housekeeping: The staff were not friendly and often unhelpful. One staff member on the 3rd floor even raised her voice at an elderly guest when she politely asked for tissues. • Staff in general: Communication was difficult as most staff did not speak English, which made it hard to get assistance. Their attitude often felt unwelcoming. • Breakfast service: The team at breakfast rarely interacted with guests, and the service felt cold and unfriendly. The breakfast itself was the same every day, lacked variety, and was not suitable for Muslim guests as it was not halal. We also found hair in the breakfast, which was very unhygienic. • Location: The hotel is far from the city center, with no shops, restaurants, or supermarkets nearby, which makes it inconvenient for guests.

Overall, we felt uncomfortable during our stay and do not recommend this hotel, especially for Arab or...

I would have gladly given this hotel a higher rating, as the facilities and overall environment were satisfactory, but my experience was seriously overshadowed by the staff at the reception desk during the evening shift. The gentleman at the front desk demonstrated behavior that was not only unprofessional but also deeply concerning. His attitude came across as dismissive, outright rude, and at times borderline racist.

A smile, patience, and willingness to assist go a long way in making travelers feel welcome — none of which were present in my interaction. Instead, I felt judged and uncomfortable, which is unacceptable for an establishment that welcomes people from different backgrounds and cultures.

I strongly recommend that management provide him with proper hospitality and customer service training, as well as sensitivity training regarding cultural awareness and diversity. Guests travel from all over the world, and it is essential that every member of staff treats them with dignity...