Pierogarnia Stary Młyn Wrocław — Restaurant in Wrocław

let me start by saying yulia R was lovely,an amazing friendly and attentive server. if we had had her serving us from the beginning this would be a 5* review. I cannot speak highly enough of yulia's service.

unfortunately the first service we had said we where ok to sit down, did not give us menu's or take off drinks order and ignored us for 25min despite my friends waving him over and he acknowledge the wave with a node. then the server proceeded to take 3 orders from tables who arrived after us, clearing another 4 tables and taking payment from 4 more tables. I asked two what looked to be runners in the time to gain service and no one came until I made it very clear we had been waiting patiently for 25 min and are clearly being ignored.

this is even we got the lovely yulia who was attentive and provided amazing customer service.

this review may sound harsh and I'm not one to say this normally but the only difference between myself and the other customers is my skin tone. id say if u are an ethnic minority or have family, friends or colleagues who are of an ethnic minority then maybe consider where u'd like to spend Ur cash. the dumplings where average. there another dumpling place across the square.

if u are the manager of this establishment id suggest u discuss racism and prejudice'em with Ur staff and treating people with equality and positive regard. especially in a city which is the first city in Poland to sign up to scheam to highlight racist in Poland. incase u interested the staff member was a young man around 20years old, thin with brown hair and was working on the front section outside on the square on Saturday 11th may...

Food and atmosphere were average, but the service was horrible and at times criminal.

Let’s start with the good aspects of service as the entire experience wasn’t atrocious -

We were dining out as a party of 6 people, and despite the rush one of the servers (with a mustache) was excellent to accommodate us. He was the only shining example of professionalism last night

As for multiple examples of horrible service that would make anyone apoplectic -

The female server who handles high chairs for kids should be reprimanded for her behavior. Instead of letting us move the high chair while our 7 month daughter was sitting in it, the server pushed the chair so deep that our daughter’s finger got caught between the high chair and table. My daughter cried for a while, and thankfully cooler heads prevailed at the table preventing an escalation with the restaurant staff

It took around 25-30 minutes for wait staff to get our order. I understand that Sunday nights can be busy, but there should be some guidelines around the adequate number of waiters needed to provide timely service

By the time we received our food, it was 9.30pm (seated at 8.30pm). As we were finishing up around 10.15pm and wanted to order another round we were informed that the kitchen closed at 10pm. Again, some basic guidelines are needed for wait staff to inform customers about kitchen closing time

We will not be returning to this establishment, hopefully future customers with kids do not endure what we...

very ambiguous place. Beautiful location in the city center, beautiful view of the city.

But: very crowded, the distance between the tables is very small. We had to sit down and get up from the table in turn, as you need to move the table in the opposite direction to sit. The guest from the next table pushed me when he got up, because there was not enough space for him either. Also, you must to wait a long time until the table is free. You must to wait a long time until the menu is brought, to wait a long time until the order is taken, to wait a long time until the drinks are brought, it is very long to wait for the food.

We ordered 9×2 dumplings and lemonade. The feeling that there is a small kitchen and few employees. If the institution fails to serve customers quickly and efficiently (not necessarily quickly, but not so slowly), they need to increase the kitchen, staff or reduce the number of tables. It all looks like they want more money for less. This reduces the quality of services. The waiter looked tortured, I didn’t want to ask him for a long time on the menu because it’s clear that he is in a hurry and he doesn’t want to communicate. Without the help of the waiter, the menu is not clear, so we ordered at random. To be honest, the food did not seem tasty enough for me to be satisfied. All these long waits are not worth the...