Caffé Italia — Restaurant in Cascais

Do not go here. Extremely unprofessional, overpriced, and not authentic. As a local, I can assure you there are plenty of better places to go for food around the area.

Read further for a full rundown of the issues with my experience.

All of the problems with my experience:

Tried to overcharge us with the drinks. When we asked why our drinks were listed as more than what was on the menu, they insisted the price on the receipt was correct. When we asked to see the menu again to cross examine, they went back in and came out with no menu and instead corrected the prices on the receipt. If we had not been pushy, they would have charged us extra.

They were extremely disrespectful and dismissive about food allergies. We had a friend with severe allergies to dairy and eggs. When we asked if the pasta or pizza had dairy or eggs, they were highly disrespectful with their response, insinuating that we were uneducated for asking in the first place. When asked for recommendations for menu items that did not have dairy or eggs, the waiter recommended pasta with four cheeses. I think that says it all. No consideration of our concerns, seems like they did not actually listen to the fact that my friend had severe allergies. Shows incredible lack of professionalism and apathy, which is absolutely unacceptable in the restaurant business.

Not authentic. Pizza has eggs and milk, which is not an authentic Italian method of making pizza dough.

Staff retraining in urgent need. Either they change,...

Pizza was good, took quite some time even though the restaurant was pretty empty. A couple of reasons why I’m only giving it a 2 star, and I’m being nice! First of all, the employees were all rude, I could tell they were being much nicer to the locals! Even though I’ve lived here for a couple of years now, when you don’t speak Portuguese; they treat you different. When we asked for water, they first gave us the plastic bottles while other tables had glass water bottles, we asked for the same thing as others, he seemed annoyed. Second of all, when my mother asked for bread so she could eat it with her soup, she asked for the homemade bread stick, they gave her something else. She had to wait some time before receiving what she really asked for! Her soup was already cold. The tomato soup tasted like the tomato sauce in our pizzas... And for last, when it was time to pay, the waiter charged us for something we didn’t get! Not the first time this happen, ALWAYS CHECK THE RECEITS! It was our second time there, and I would never step a foot again at this restaurant, too bad they had a beautiful view of the water. Also it was a bit expensive compare to the local price in Cascais area.

Being a waitress myself and my mom being a chef, we want better service when we go out, and that was not it.

Tip : if you are looking for the best pizza place in Cascais go to Pizzeria II...

'mnice place, reasonable service, good italian food, difficult to park the car. Great outdoor space. Very nice atmosphere.I didnt like the tables presentation meaning there were just the glasses, fork and knife (or spoon) wrapped in a paper napkin, eventually a plate, very poor presentation. We had to ask for couvert, bread and butter. I ordered a normal sized beer (imperial) and I got a mug size one (twice what I had in.mind). Didnt hv risotto which I always do in an italian restaurant. Had a mushroom pizza. Was good but I am not a pizza lover. My son had some pasta and said it was the best ever. I will surely return as its few meters from my apartment. Reasonable prices. In winter is very nice and cozy with the fire place on indoors. Outdoor gas heaters help to create a nice atmosphere outdoors. This time I dodnt hv sangria but I remember sangria in this restaurant is good. Surely...