Cooleys Irish Pub Bar — Restaurant in Cascais

Hello everyone, on this review I will talk about the unpleasant experience and cruel that me and my friend had on the 08/09/2024, at around 22:50 at Cooleys Irish pub bar. Me and a friend both work and live in Cascais, we are Brazilian immigrants. It seems to me that when the bar is packed with people, the staff select the people that they want to serve, or, again, when there is a rush, they lose their patience and start being rude to paying customers. I ordered a small beer for me and my friend and. A Portuguese girl that works at the counter has the habit of making people say exactly “good night, how are you? Please, could I get a drink?” She demands that people ask for a drink exactly by this order just so we can get our beverages. I, being a client, believe it’s my right to be polite and to order my chosen beverage, I’m not asking for the drinks to be free, I am paying for it, and I’ve always been polite when grabbing my drinks. I noticed that she was speaking with a gentleman that works there, he seems like he is the manager or owner, doesn’t speak Portuguese. He stated at me and my friend like he despised us, like he was looking at two ghetto boys, like we were poor and didn’t deserve to be there. My friend, being black, was met with a tone of voice that only showed despise and racism. They declined the two beers, and said a bunch of swear words to us in English, demanding us to leave the pub. It seems like the pub only serves people from noble countries, people that spend the most. I can tell you that there are a bunch of Irish pubs in Cascais that will treat you better than this one. You going into this pub is the same as feeding the racism of the manager/owner, and you will be proving that he is correct in selecting only rich white people to be allowed to be there. The biggest proof of this is that my friend didn’t even say a word. He was just waiting for his beer, and he was expelled alongside with me. Once again, by giving your money to Cooleys, you will be feeding racism, social inequality between the rich and the poor, the managers ego, and the disrespect among those who live in your community. It’s for our own good that we must say no. no, we will not tolerate this attitude. Trust me, it’s best for you and for other people. It's not just me who's criticizing, if you notice the comments about the way some customers are treated, see that the criticism has something in common. It wouldn't make sense for me to post some lie and expose myself without having a reason. Thank you in advance for anyone who...

A disappointment to say the very least… we went with a group on a Sunday afternoon to watch the game. When we arrived we were informed by one of the bar staff that the kitchen was closed and we said we’d get food elsewhere to have and was told that was fine. We all ordered a number of drinks and later on had some food from across the road in with us. We were shocked to see a very angry bald tattooed man storming over to us (I’d also like to note that two other tables in the restaurant had outside food) he started yelling at us as if we were children- that we hadn’t asked and we were upsetting people with the smell (of chicken and chips- in which the whole bar smells like trash anyways we probably helped if anything) he continued to raise his voice, speak over us vs have an adult conversation, he was so worked up he was spitting while yelling on one of our friends. We calmly tided our table and took our things outside. We finished our drinks there and watched the game through the window, about twenty minutes later one of the brutally rude staff turned off the television in the direction we were trying to watch the end of the game on. It was just extremely childish and embarrassing for the establishment. Now I’ve read countless reviews on this bar and it’s clear to see this man has some serious chip on his shoulder, a truly miserable and sad excuse for someone who works in the hospitality industry. It’s a shame to see such cruel people would go to such lengths to yell at and attempt to make other people feel small at a incident we were trying to stay very calm and kind at as we had truly thought it was ok… and in such a beautiful place this is really a dive with terrible staff. So, if you do decide to go to this bar for whatever reason, we strongly suggest not interacting with any of the staff because...

As an Irish person living in Cascais going to watch an Irish rugby game this was a terrible experience. First off, the main bar man who was tatted and bald was a great bar man and he was great craic. However, things quickly changed. We asked if our friends could bring their dog along to watch the Ireland wales game (it is a small Maltese and the pub was quiet as it was 2pm) and we were told yes of course so we sat down and ordered some drinks. When our friends arrived, they were met with utter ignorance from a man in a peaked hat and grey hoodie who had a scar on his face with an English accent. He was incredibly rude to our friends and came over to them first and said “sorry we say yes to people who ask to bring pets but we actually mean no”.What does that actually mean? Then he persisted and came over 3 times in 2 minutes before actually being ignorant and rude and what felt like he was looking for a fight. We were asked to leave which was very very disappointing because we had been there for 40 minutes before our friends had arrived with their dog (who had previously been at the bar multiple times without any hassle). I will not be recommending this Irish pub to any of my Irish or...