Palmtree International Pub & Restaurant — Restaurant in Cascais

AVOID THIS RESTAURANT AT ALL COST!! We sat down for lunch and ordered. After almost 1h of wait without getting our food while the other tables got their food, we politely asked for the drinks bill so we could leave. The waiter said the food was just about to come out. We waited more and 10 minutes later we said we couldn't wait anymore and we wanted to pay for our drinks and leave. He then brought one of the two dishes we ordered and said we could only leave if we paid the full bill including the food they didn't bring to the table. We left 10 euros on the table to pay for 7 euros of drinks we had, and we stood up to leave. The waiter took the 10 euros off the table, and grabbed me by the arm preventing me to leave saying he would call the police unless I would pay for the food as well despite the food still not having arrived. I told him that he should indeed call the police. This generated an argument where the waiter was telling me to step into the restaurant to speak with him and the rest of his team in private inside, the restaurant was empty inside so I can imagine the type of "conversation" his team wanted to have with me... it took quite a lot of arguing in front of other customers for us to be able to leave paying only what we had, the drinks. This was by far the worst experience I had in a restaurant, I wouldn't imagine it in such a nice area...

AVOID THIS RESTAURANT AT ALL COST!! We sat down for lunch and ordered. After almost 1h of wait without getting our food while the other tables got their food, we politely asked for the drinks bill so we could leave. The waiter said the food was just about to come out. We waited more and 10 minutes later we said we couldn't wait anymore and we wanted to pay for our drinks and leave. He then brought one of the two dishes we ordered and said we could only leave if we paid the full bill including the food they didn't bring to the table. We left 10 euros on the table to pay for 7 euros of drinks we had, and we stood up to leave. The waiter took the 10 euros off the table, and grabbed me by the arm preventing me to leave saying he would call the police unless I would pay for the food as well despite the food still not having arrived. I told him that he should indeed call the police. This generated an argument where the waiter was telling me to step into the restaurant to speak with him and the rest of his team in private inside, the restaurant was empty inside so I can imagine the type of "conversation" his team wanted to have with me... it took quite a lot of arguing in front of other customers for us to be able to leave paying only what we had, the drinks. This was by far the worst experience I had in a restaurant, I wouldn't imagine it in such a nice area...

Experienced this restaurant based on our Exoticca tour guide's recommendation. The patio venue for a party of 5 on a beautiful February sunny and warm afternoon lunch was a wonderful treat after a long morning touring. Food was excellent and fairly priced but was ruined by a VERY POOR STAFF Service. Seafood risotto, baked cream cod w cheese, octopus dish (perfectly tender) were prepared well and very tasty. Unfortunately, the waiter's poor service resulted in one meal being forgotten, the same person's delivered wrong meal, missed taking complete table orders, repeated requests for menues, drinks, missed desserts, missed coffees.... overall, a great experience destroyed! Our request for separate bills resulted in total confusion with overcharges and items on the wrong bill. We refuse to pay for items not ordered and need to be adjusted. Our tour guide supported our complaints and brought our concerns to staff. Others on our group tour also experienced the same staff issues and were also disappointed. Check out the Chequers restaurant nearby.... I would surely NOT recommend...