Gelateria Italiana Fabio Lupi — Restaurant in Cascais

This Italian gelateria in Cascais is an absolute beacon of excellence in both customer service and taste. The woman who served us displayed an unprecedented level of care and understanding, meticulously catering to our specific dietary needs due to allergies and intolerances. She thoroughly explained the measures they take to avoid cross-contamination, the flavours safe for us to enjoy, and their rigorous three-hour allergy training for every employee. Amid my travels in Portugal, this level of attention is a first, a refreshing contrast to the general indifference encountered elsewhere regarding dietary restrictions. So, it's not just the deliciously refreshing gelato that cools you down at this establishment, but also the comforting assurance of their meticulous attention to food safety. I wholeheartedly recommend this establishment to everyone - those with dietary restrictions will particularly appreciate the empathetic care they...

There were lots of vegan options (all fruit flavours + more) available for my friends, just ask, as it wasn't advertised anywhere.

I had a triple scoop of Coconut, Basil, and Salted Caramel.

The basil was a lemon ice-cream with pieces of basil mixed in and it was really nice. I've never had basil ice-cream before. It's definitely worth trying.

The coconut was my favourite. The texture especially as it had so many real pieces of coconut and the taste wasn't artificial either. I highly recommend it. Honestly the best ice-cream I've ever had.

The salted caramel was very nice but nothing out of the ordinary. Sweet and salty without tasting bitter, and with a creamy texture. If you only grab this flavour you might be disappointed as it doesn't seem worth the price, but it went really well with my other flavours and I do not...

AVOID if you have allergies or food intolerances! My partner got an allergic reaction because they didn't clean the scoop properly after the previous client. Not only did they not offer a refund when we talked to them; not only did they start ignoring us completely when we suggested they could at least give us the money back (me standing with the melting ice cream in my hand, clearly visible) - they didn't even ask if he was okay, if he needed help! They claim they have gluten-free options for their waffles and similar, but I would really not trust them on this. They just don't care. And the little tub of water they put the scoops in to "clean" them was...