China Town Restaurant — Restaurant in Funchal

Great sushi but the worst customer service I have experienced in Madeira! We went to this restaurant for the Rodízio lunch (which is all you can eat). The sushi was very good here, very fresh and tasty. However, what let this place down completely was the staff. First of all when I went to order the pieces of sushi I wanted, the waitress told me that I couldn't have the pieces I wanted as it would take the chef too long to make....em what?! So we ordered the combo which took about 25 minutes to arrive. At this point the restaurant wasn't that busy. After this first order of sushi, the waitress avoided our table. I had to call another waiter over who also stopped writing down our order half way through and then told us we couldn't order two portions of the same sushi because we already had ordered it....it came in 2 small pieces so are we only allowed 1 piece each? This was only our second order of food, it wasn't as if it was our tenth order! Why on Earth do you promote your restaurant as an 'All You Can Eat' if you don't want your customers to actually eat more than 5 pieces of sushi! I noticed a lot of other tables around us who arrived an hour later than us and in the space of time we had ordered two plates of sushi they had received numerous plates of Chinese food and sushi to their tables! It was absolutely ridiculous service and I felt devalued as a customer. It's like they want you to fill up on Chinese food and not order sushi. If that's the case then don't offer all you can eat sushi... We won't come back here. There are plenty of other amazing sushi restaurants we have tried in Madeira and they have great food and great...

I had booked a table on here with Google, only to get to the restaurant and they said they never look at the computer! Alarm bells should have been ringing then 😕

We sat down and the waitress left, she eventually came back after 20 minutes and we only managed to get our drinks ordered. It was a very very busy night, the waitresses running around with no clue how to handle the amount of disgruntled customers. Long queues of people wanting to sit down and then be served. No manager to guide anyone to who needs what and when. Then eventually the manager came in and started, very openly and noisily, ordering the waitresses what and not to do. It was utter chaos!!

When our food did arrive, it was exceptionally good and very tasty. But it came in drabs. Or didn't come at all 😕 So disappointing 😞 We didn't bother ordering dessert as we'd given up. The waitresses were under a lot of stress that night and we felt for them. The manager should have turned people away if they don't have the staff to cater to such a...

After having eaten here several times over a ten year period and having delicious meals, we returned last night - what a mistake ! We ordered crispy peking duck and pancakes as a starter. The duck was cold - as were the plates - and the pancakes were like uncooked dough - so much so that they were folded in quarters and we were unable to unfold them and roll them up. To follow, we had beef in oyster sauce, Singapore noodles and egg fried rice. The egg fried rice was cold , the Singapore noodles were not Singapore noodles, and were also cold. The beef in oyster sauce was hot at the outside and cold in the middle - hadn’t even been microwaved properly - it also tasted of dog food ..... or dog meat ! No part of our meal had seen a wok or been freshly cooked - the people on the table next to us were of the same opinion. We will NEVER go there again, and strongly urge other people not to waste their money -...