NATA Lisboa - Leiria - Pastel de Nata — Restaurant in Leiria

What was supposed to be a quick espresso break with a pastel de nata turned into a very disappointing experience.

I visited Nata Lisboa in Leiria early in the morning with my mother, a place I’ve been to several times before and used to enjoy. While we were waiting to be served, we witnessed a truly unpleasant and uncomfortable moment between the business owner and one of the employees. The owner displayed an arrogant, superior attitude that bordered on racist behavior — something absolutely unacceptable, especially in a public, welcoming space like a café.

Ironically, the employee involved was kind, professional, and extremely helpful — a true asset to the business. It’s unfortunate that such a lovely team has to work under such negative leadership.

This café, located right in the city center, has so much potential and could thrive even more if the warm and welcoming energy of the staff was reflected in its overall environment — starting...

I had a light lunch here and it surpassed my expectations. The staff was super nice and patient with my lack of Portuguese, and the sardine sandwich was fine. But the real star of the show was the pastel de nata. I heard that this place had the best, and I was ready to be disappointed , but it was SO DELICIOUS. I will absolutely be stopping in every time I walk by to have one. The whole meal was affordable too, and lovely with the terrace on the square. ...

Existem muitos cafés com pastéis de nata em Leiria e em Portugal, mas escolhi este justamente pelas reviews sobre o serviço. As avaliações confirmaram-se: as funcionárias são ótimas, atenciosas e prestativas. Infelizmente, são lideradas ( ou talvez seja o dono) por alguém que aparenta não ter senso comum. Todos os clientes fizeram os seus pedidos, e a funcionária entregou exatamente o que queríamos. Contudo, alguns minutos depois, ouvimos o senhor mencionado a gritar com a funcionária, sem qualquer pudor de estar em frente aos clientes. Ele disse que ela tinha de usar menos loiça para servir os clientes, pois, segundo ele, quanto mais servir, maior a probabilidade de prejuízo. E, numa fala de tom claramente xenófobo, que me recuso a repetir, humilhou a funcionária. Não compreendo as respostas a críticas anteriores que negam “uma acusação grave”, quando aqui estamos a relatar UM FACTO, que aconteceu à vista de todos os clientes presentes. Acredito que as câmaras de segurança confirmariam o nosso testemunho.

Fica claro que aquele comportamento não foi um episódio isolado, e ficamos a pensar: se é assim que tratam os funcionários na frente dos clientes, não queremos imaginar o que lhes...