Burger King Campo de Ourique — Restaurant in Lisbon

I, Lubana, a delivery driver, am writing to formally lodge a complaint regarding the extraordinarily poor and unprofessional service I recently received from the Burger King staff at the Campo de Ourique branch. On [Date of Incident], I arrived at the restaurant to pick up a customer's order. Upon arrival, I was informed that the order I was assigned to deliver was already prepared and ready for collection. Despite the order's supposed readiness, I was inexplicably made to wait for an excessive and unacceptable duration of forty minutes. This lengthy delay significantly impacted my ability to fulfill my delivery duties efficiently and promptly, reflecting poorly on my professional reputation and potentially affecting the customer's satisfaction with the overall delivery service. Such a substantial wait time for an already completed order is simply unacceptable and demonstrates a clear lack of organization, communication, and respect for the time of delivery drivers who are essential partners in Burger King's business operations. I request that Burger King management address this issue seriously and take appropriate measures to prevent similar incidents from occurring in the future. This experience has been extremely frustrating and has negatively impacted my perception of the service standards at this particular Burger...

Upon landing in Lisbon, we made a quick stop at a Burger King branch near the airport before heading north. Although we can't recall the city's name, the experience was exceptional. Determined to relive it, we returned to Burger King upon our next visit to Lisbon, opting for a different branch. Unfortunately, it turned out to be the worst decision ever. We ordered four Angus burgers, but they were clearly not Angus. The service was abysmal, with our order being completely wrong, and one staff member was incredibly rude. Additionally, we noticed discrepancies in the 7Up served to us; one cup appeared darker than the other, although both tasted somewhat like 7Up. In sum, this establishment is horrendous, and we vow never to return. In fact, it's so awful that it should be shut down...

Terrible service. Ordered fast food yesterday, but it took over an hour to arrive (less than 1km away)—cold and unappetizing. After 30 minutes, the app still showed "preparing," so I called. Spoke to “Maria,” who claimed to be the manager but was completely unhelpful. She said the food had been sitting under a heat lamp for 10 minutes, waiting for the delivery person, and that I “just had to wait.” No estimate, no solution. When I asked if they’d remake the food if it took too long, she said, “No, if you don’t like it, ask for a refund.” (BTW I did ask for a refund, but surprise, after one day still no reply.) Seriously? No surprise considering all the other bad reviews. Maybe hire more staff, or train your managers how to act, but at the very least, get your...