Confeitaria Santa Catarina - Nelson Rodrigues Lisboa & Botelho, Lda. — Restaurant in Porto

What a pity to have to give such a low rate!! Went there because of the good looking window… to find out such a poor service!! Made a big purchase since i was going back home and the trip would be more than 3 hours….i’ve also been homesick of Portugal flavours! It all looked promising. Between all sorts of bread and pastries, i left the shop trusting i had everything inside my bag. Halfway home i notice, half of my order wasn’t in the bag!!! Called the shop, looked like they were willing to reimburse the value of the half of the purchase…that NEVER entered my bank account… first excuse was they could only reimburse in person and only the owner could solve the situation, second sending a payslip confirming and amount that never entered my account( supposedly being the owner who could solve the problem) and last but not least…after confronted with the non reimbursement… telling that she does not work in the establishment anymore… what a...

The place has a few tables outside and a two level dining room. The baked goods taste commercial, and the vegetable filled pastry is full of mostly cabbage and graded carrots. Although it was warmed up, the inside of the pastry was still cold. I asked for Americano coffee costing €2 and they wanted to charge me €1.50 for "a glass of milk" since I asked for a little milk on the side for the Americano. Regions are constantly jumping on the outside tables, and they do not even wipe the tables with a cleaning detergent. The toilet bowl did not have a seat which is surprising and...

Avoid this place! They have many small scams to get money from clients such as 15 euros for breaking a small acrylic plaque but not telling you beforehand! And saying it costs 800 euros originally. Also threatening clients that refuse to pay such absurd fee. Typical tourist catcher! Be aware :) there are many nicer places to eat around the smaller streets nearby. This place does not represent the typical portuguese...