Dear Rainforest Café Buffalo Management Team, I’m writing to share feedback about a visit my family and I made to your Buffalo location on September 10,2025 (7pm) . I’m from Orlando, Florida, and have grown up going to the Disney Springs Rainforest Café. As a long-time guest and Landry’s Select Club member, I’ve always experienced great service and a fun, memorable atmosphere at Landry’s restaurants. Unfortunately, our experience at your location fell far short of what we’ve come to...

I am so disappointed with the service. I dined there on January 6th at 7PM When we got there the hostess said the bar was full service and there was no wait to be seated unlike the dining room which had a 25 minute wait. We had tickets to another event so we chose to sit at the bar so we could make our show at 8. There were 3 bar staff, 2 behind the bar and one server taking orders at the table - he was the shorter of the 3 (writing this so mgmt can identify him.) He came and asked if we...

Into the rainforest we go...

My grown daughter wanted to celebrate her birthday at Rainforest Cafe as we have done the last couple of years. So we ventured out on a Monday evening to celebrate. When we arrived there were a few people at the bar and a handful of tables seated.

I'll admit going into this that this is a chain restraint and I'm not expecting anything amazing, just a fun night out.

We waitedabout 15 minutes for our server to take our drink order and thanks to the greatly...