Andiccio24 Norwood — Restaurant in Gauteng

I ordered a pizza to be delivered. The time it was supposed to be delivered was 14:48 or before according to their app. Time passed by and I contacted the store to get an update on the order to which the store said it would be there shortly, the driver has just arrived. I then called 10 - 15 mins later to see where the order was to which the manager to who I had just spoken to said he driver has not yet arrived and he will call him. The same person who said that the driver had arrived prior. This is now 30 mins after the promised time. I asked the manager if the food would be cold to which he promised it would not be. A few mins after this call the driver arrived, I felt the food and it was cold. I told the driver I will not be paying for this food and I expect the food to be returned to the store and for the manager to call me immediately. All that I got out of this experience was cold pizza and lies from the manager on call with a few apologies and no action. Order from Andiccio Norwood at...

Andiccio24 Norwood: Food is ok provided you eat-in. I'm yet to have a successful delivery. Maybe I'm just unlucky?? I ordered a tub of Haagen Dasz....wrong flavour delivered. I ordered a pizza and a milkshake....not too difficult....only the pizza arrived (the poor Uber Eats guy was blamed for that but my slip clearly indicates that THEY never processed the milkshake). I ordered a pizza...they put the wrong topping (I've never and will never get pepperoni on my pizza). And if you order off the Andiccios app, they never deliver in the time they say they will. I have given this branch more than a fair amount of opportunities to get things right, but they pretty much ALWAYS screw up (but it's never their fault 🤷🏻‍♀️). A 1 star is a...

Have kept the review below for context. The HO team got back to me and did apologize for the experience. We used the delivery service again and were not disappointed. Perhaps it would be good to do extensive testing on elements of a new system before taking it live.

Old Review Ordered online and waited for over an hour and a half to no avail. Eventually after a few calls I was told that the order was not in the system and they would need to redo it. Needless to say I was not going to wait again as they corrected their mistake.

Do not ever use their app to order - no internal controls to track the orders. Rather use other delivery services to get the order - even though it would come at...