Debonairs Pizza Mall of Africa — Restaurant in Gauteng

I had the worst experience from the cashier who was assisting me , her name is aundriey .i came there asking for a small pizza and she decided to sell me a double large pizza I only realised this after paying that I had been overcharged and when I spoke to her in a polite manner that I don’t want the large pizza since I’ll be having a pizza alone that’s too much for one person to eat , she then went as far as saying I’m making a big issue out of nothing ,I just ruined her day and I proceeded to ask how so when I’m asking for a specific pizza(which is the R48 pizza meaty something )she was able to explain the whole tripple decker pizza which if you buy a small one without a drink it’s R90 and the one with a drink is R100 .She even said I should choose two flavours from the double pizza and I asked R48 gets you two pizza’s she said yes and that’s when I decided to choose the second flavour which was the chicken and mushroom and I asked once again so since I’m choosing the chicken flavour does the price change she said no .with that being said I spoke to her in a respectful manner and she chose to give me an attitude ,while I was still standing there she says next and I move to the side and she clocked her tongue when I asked why she’s doing that she says it’s not meant for me that’s when I asked her how do because id like to believe she wouldn’t do that to a customer who had just arrived and then she said she clocked her tongue due to the machine switching off .i wasn’t going to take it this far but I got annoyed by the disrespect the lady gave me . I even had to ask for a refund because I don’t understand why someone would treat me in that manner whereas I’m paying ,I’m not getting the food for free .this is Debonairs...

Dear Debonairs Mall of Africa

I am writing to express my disappointment with a recent pizza order I received from your establishment. While I have been a loyal customer to Debonairs in the past, my latest experience fell short of my expectations.

The pizza I ordered was overly dry, which was quite surprising given the reputation Debonairs has for serving high-quality pizzas. Upon inspection, I noticed that the pizza was overloaded with mushrooms, which dominated the flavor and texture of the pizza. Unfortunately, the cheese content was sparse, and to my surprise, there was no visible sauce on the pizza. This lack of sauce not only affected the flavor but also contributed to the dryness of the pizza.

I was looking forward to enjoying my meal, but the pizza's condition was so unsatisfactory that I considered returning it. However, due to timing constraints, I was unable to do so. I hope that you will take my feedback seriously and implement measures to improve the consistency and quality of your work

I hope that you will take my feedback constructively and make necessary adjustments to improve the quality of your pizzas. I look forward to enjoying a better experience at Debonairs in the future.

Thank you for your attention to this...

I ordered a pizza at MOA and then requested for a cancellation because the person I was buying food for called and requested for a burger. The “manager” then told me after I’ve bought that I can’t cancel my order because now they’ll have to pay for it from their pockets, I asked if is there anything else that they can do to cancel the order without what he told me he, he then said I should leave my details so that I can be refunded from the head office after some days, after I’ve agreed upon the solution he then changes to say that cancellation is not possible and even called some “manager” from steers for confirmation on what he told me....... to cut the story short I left the order at the shop without the refund “or burgers from steers since they’re a tag team” . All I wanna know at this point what should happen...