KAUAI Virgin Active Cresta — Restaurant in Gauteng

I would like to bring to your attention a disheartening incident that occurred during my recent visit to the Kauai store at Virgin Active Cresta on the 26th of November 2023.

My daughter and I have been regular patrons of your establishment, enjoying our Sunday breakfast at your store. Our routine typically involves ordering drinks, such as smoothies or coffee, along with a breakfast meal. To facilitate the payment, I utilize either a Discover or Virgin Active voucher for the drinks, covering the remaining balance separately.

Unfortunately, this Sunday's visit took an unexpected turn. I placed my order following the same routine as always, only to be met with a surprisingly rude response from the cashier, Sthembiso. She admonished me for not informing her about the vouchers when placing the order, citing potential system complications in processing multiple orders with vouchers and meals.

From a customer service standpoint, this experience was far from satisfactory. I believe that the responsibility of managing any system complexities should rest with the staff, and customers should not bear the brunt of such issues. In a situation like this, a more considerate approach would have been for the cashier to address the technicalities or suggest retrying the transaction rather than responding in a rude manner.

I want to emphasize that I should not be subjected to disrespectful treatment for simply following the established routine. It is not my fault if there are intricacies in the system that your staff may find challenging.

Regrettably, based on this incident, I have decided to discontinue our Sunday breakfast tradition at your store. It is disappointing to end a long-standing routine due to such an unfortunate encounter.

I hope you will take this feedback seriously and consider it in improving customer service at your establishment. I believe that every customer deserves to be treated with respect and courtesy, regardless of any technical challenges your...

If i could give a zero for service , I would. It really amazes me how Kuai Virgin Active Cresta seems to always have very unfriendly and obnoxious staff. Their staff's attitude is so bad that you would really assume that you at a government institute and are desperate for assistance. They don't greet and when you ask them anything they seem very uninterested and answer rudely. The only reason why I still ordered from them is because I go to the Virgin Active gym so it is just convenient to order from them but today was my last. Management seems not care or address the concerns brought up by customers because this has been highlighted and there is no change. Kuai, please teach your staff that being friendly and kind doesn't make them...

I received terrible service from this branch. The lady behind the counter was very rude, unresponsive and slow. The smoothie was lacking, it tasted more like water than anything. Staff clearly skip out on ingredients and you're left with a bland tasting smoothie after having spent a considerable amount of money. I cannot get over how badly I was treated today and I find it absurd that staff members get away with treating customers in this manner. This was a disappointment of note. I sincerely hope that management takes all of this into account because if you carry on like this you wont have a business to run simply because customers will not come back to a place where they are ripped off and treated like they're...