Mugg & Bean — Restaurant in Gauteng

We were loyal supporters of mugg & bean. We loved the cuppachino. But at Menlyn's Mugg & Bean in Pta we experienced so much bad, that we never want to be customers at any Mugg & Bean ever again.. Our order was all wrong from beginning to end. My husband got his cuppachino but the waitress forgot to order mine. She blamed it on someone else. We waited forever for everything. It was very quiet and waiters were standing in groups joking, laughing and chit chatting. Our food order took very long in general and when it arrived my food was not what I ordered either. Nobody wanted to take responsibility for the bad service&incorrect orders. One waiter said that is unfortunately the "only" bread available they have to make toasted sandwiches with. I wasn't informed before ordering, that the bread is finished, because according to the manager, the choices of bread were available. A convenient lie apparently. Like another lie "our biscuits are in the oven at the moment". The manager was called by another waiter that noticed everything was wrong. The manager was "very sorry" about the poor service, the lies, the unwillingness from waiters to behave responsible, and the neglect that we experienced all along. Since we have already waited too long at that time, we had to eat and leave in a hurry with dissapointment that will remain, and we will not be easily convinced to go back. Damage permanently done. No pride for employees in their work. Like so many franchise retaurants, Mugg&Bean has gone from "tops" to rock bottom in service and food over the years. What a shameful and unnessary story to add to...

Wanted to have breakfast, when I got to the entrance there werw 4 ladies who pretented not to see me an asked for the menu and all of them walked away, then I grabbed the menu without taking any notice their the waitresses attitude.

I looked at the menu and I asked to order then no one was willing to serve, then one of the four witnesses came to me and asked who gave me the menu?

I still didn't notice that I wasn't welcomed. She then suggested we go with her towards the cake stands so that she can take my order.

I wasn't even offored a table, she took my order while standing and suggested I do take-away instead. Fine I ordered take-away. Had to wait till my order was ready. Then went outside grabbed a chair to have my muffin and a filter coffee. A sat there for while and I was the only person sitting there, when a young couple of a certain colour came and sat far across me, the same lady that had sold me my breakfast told me that I need to leave the onwer of the table wants it available for her customer's.

What made me realise that I wasn't welcomed is that, while taking my order the with blonde braides tells me of how her fellow collegues don't want to serve black people because they don't tip.

I have never felt like a non human in my entire life. I was a waitress and what I have observed was and still a disgarce. Never setting my foot there. Mug...

Firstly I would love to start by saying I love Mugg & Bean. I love the food there especially the freshly baked carrot cake. I’ve been to different mugg & beans all around SA cos that’s where I have all my breakfast meetings but I’ve never seen anything like today. Mathapelo from Menlyn mall, that waitress is plain rude. This lady has absolutely no home training. She is definitely not hospitality/customer service material. Please vett your employees before you hire them. There’s so many unemployed youth that would die to have a job like hers, but takes that for granted. Mugg & bean is too good of a franchise to compromise their reputation cos of ungrateful waitresses like Mathapelo. I honestly could’ve caused a scene in there but I had to respect other customers who want to enjoy their food in peace. I decided to take the high road and leave a review instead. Mathapelo from Menlyn mall you are very rude. Now I don’t ever want to go back to the Menlyn franchise ever cos of poor customer service. But I won’t let one rotten potato affect my opinion on mugg & bean. Thank you...