The Fun Company Menlyn Park — Attraction in Gauteng

I WOULD NOT RECOMMEND THAT YOU SPEND YOUR MONEY AT THIS PLACE! I WOULD ALSO NOT RECOMMEND THAT YOU SEND YOUR KIDS THERE FOR A GOOD TIME...

What a RUDE AND UNSYMPATHETIC company.

We came from the Free State and spent the day at Menlyn Mall. We are a family consisting of a grandmother, mother, two teenage boys, two primary school kids, a toddler and a 4 month old baby. Of course we have a pram and a trolley full of our days shopping, a laptop and our bags/backpacks.

After a long day, we THOUGHT, seeing as my son was turning 16, that it would be a great treat for him and the kids to go to the arcade (we don't have such a place where we live) so that they can have some fun. It was something they had looked forward to all day. Something we planned for about 2 days.

As soon as we walked through the door, a lady behind the counter SHOUTED at us that we weren't allowed to bring the trolley in.

I walked up to the counter so that we could talk and asked what am I supposed to do with our things? This woman shrugged her shoulders. So I asked for the manager. I waited. I probably still would have been waiting... I was not helped until I again asked where the manager was and was pointed into a direction. "There. Somewhere."

There is a small sign on the pillar saying no trolleys are allowed... So after a day in the mall - you find out at THE DOOR you can't go in???

I walked in the "there. somewhere" direction. I found a group of employees standing around. One of them was apparently the "manager".

She didn't even look up at me when I greeted her. She seemed totally uninterested in anything around her, let alone the customer in front of her.

I explained (while she looked down at what she was doing) that there is a group of us and that we have a lot of stuff with us as were from out of town and would like to come in with the kids. I asked if we could park the trolley and let Ouma sit with it and the baby while I was with the kids on the floor. She rolled her eyes at me and said no trolleys are allowed. I asked why. And she said, "I don't know" with a smelly attitude, finally looking up at me. I asked what I was to do with our stuff? She then said, "not my problem. I don't care. Then you don't play." And this is the manager?

The Fun Company is not a place I would recommend for you to spend your money or to let your kids be at. The staff are unconcerned and certainly not trained in customer service so therefore obviously the manager wouldn't know what customer service is either. Imagine there was an emergency? And these are the people running the place?? I would hate to think what a selfish person the owner must be... All about money. Its not about what he's promoting in his company. The "Fun" Company?? LOL!!! What a joke. More like The 'I REALLY DONT CARE IF YOU'RE HAVING...

It was the eve of my 29th birthday and my gorgeous girlfriend decided to treat me to a game of luminous mini golf at the Fun Company. Extatic and excited we arrived around 20h00. With a child like sense of wonder and the birthday spirit bestowed upon me I kindly requested some service at the front desk in order to unlock my full potential in my persuit of happiness. After waiting for the attendant to finish her meal I finally got the chance to purchase said card. First we had to wonder aimlessly in the dark to find our golf clubs and balls in order to start the adventure. To our dismay we had to endure the journey once again to find ANYONE to assist us. With the same amount of enthusiasm as a sloth in hybernation someone could find some time out of their busy schedule to catch up on their Facebook notifications to finally come and assist us.

Finally! We could start our game! Think again dear reader, the plot thickens. The golf balls that was made available to us was navy blue! Yup that's right, navy blue. We had no idea where anything went at any time. It was like playing blindfolded. The best was the entire course was surrounded by buckets of water collecting H20 from the roof that is leaking. Hole 5 was a splash pool of joy. We had the glorious opportunity to fall over mops and the employee who probably quit on the spots boiler suit.

Disgusted by the fact that the clever combination of electricity and buckets of water was a serious safety concern, we decided it best to kindly go ask for our money back.

Once the manager was lured out of her cave of injustice, it was brought to our attention that none of the staff members was aware of the state their fine establishment was in and could not refund us. Instead they reloaded my card to play any one of their safe games at my leisure.

I informed said manager that I wasn't interested in any one of the games and I wasn't informed about the situation with regards to the upkeep of the mini golf course. She refused to refund me and bid me farewell.

What an absolutely nauseating birthday it was. May no one ever fall into this deceptive trap that is the fun (EVIL) Company.

My biggest complaint is that I can't even rate this establishment negative stars for I would have loved to make use of such a service.

Kind...

I enjoyed our visit there but at the same time it was also a little annoying. For starters it is way too crowded, if you are claustrophobic or get anxious around many people, do not come here. There is absolutely no crowd / cluster management here at all. You cannot even go bowling (unless you don't mind waiting for 3 or more hours), there aren't enough information boards around and the staff are not the friendliest or most helpful. You have to figure things out yourself. There are a huge amount of games (in terms of variety) but there are also some machines that don't work and are neglected. Each game one tries feels as if it has to be rushed considering that there are too many people and too little machines / games that can accommodate so many people. There honestly wasn't much to do though as we weren't able to explore much due to the large amounts of people. The prizes are also boring and limited and not to mention unreasonable, as the ticket asking prices are unrealistically high for the prize rewards, especially considering that no one can play enough games to get such unrealistic amounts of tickets. Speaking of tickets, I believe that we also get ripped off with the amount of tickets per game, I had beaten the set high score of the punching bag, it was 927 and my score was 993, however I received 50 something tickets only, which is ridiculous for beating a high score. All these issues aside though, I still enjoyed it nonetheless, I just hope that in future I could have a...