Roman's Pizza Waterfall Halfway Gardens — Restaurant in Gauteng

The area manager was professional and did apologize, but the incident itself is inexcusable. Romans Pizza Waterfall is a Halaal-certified franchise, which means they should recognize the importance of religious dietary laws. Yet despite ordering only vegetarian pizza pies, I was served beef—a meat that is strictly forbidden to my Hindu religious beliefs. Because the fillings were concealed, I only discovered the error after my first bite, while on a strict vegetarian fast.

This is not a small mix-up nor is this an infrequent mistake as per the Google reviews. It is religiously offensive, deeply disrespectful, and comparable to serving pork to a Muslim. A mistake of this nature goes beyond negligence—it destroys customer trust and shows a lack of safeguards where they matter most.

It is evident that staff may not fully understand the seriousness of religious fasting or restrictions. Romans Pizza urgently needs stricter checks and proper staff retraining to prevent this from ever happening again. For a Halaal-certified franchise, serving beef to a Hindu or meat to a vegetarian is alarming, unacceptable, and damaging to their credibility.

Until Romans Pizza Waterfall takes meaningful corrective action, customers should double-check every order...

I received the worst service at this branch on the 31st of December at 18:30 to be specific my children and I walked in at the branch and wanted to order both ladies were on the phone and made no rye contact as to inform me that they will attend to me when I just stood there for a good 10minutes eventually I was served by Busi she claims they had no name tags. The attitude I received was scary I just accepted and was going to leave it up until the boxes of pizza (my order) arrived Busi literally threw the boxed to us and muttering something it was like they were fed up working I'm not sure the anger towards me and my kids when i got home told my husband how they treated us unexpectedly I broke down from anger I felt like now going back asking her what's her issue my son and I did nothing wrong it was the most awful experience never ever going back I get anxious just thinking about it happened very fast and unexpectedly Its...

Roman's, as we all know, make excellent pizza's. Far better than those other franchises. If I wanted burned crust with imitation flavouring on a pizza; I'd go to them. I don't because I like simple, real, delicious food. We have had some bumps with them processing big orders. The special needs school I work at on Wednesday orders a boot filled with pizza's. And they usually get it wrong. They do apologize and they often offer an apology discount voucher. And we keep going back because they're awesome. They just need to figure out how to correctly process 50 plus mini pizza's in a...