Chicken Licken (Gateway) — Restaurant in KwaZulu-Natal

I typically refrain from sharing personal anecdotes, but I feel compelled to recount my experience for yesterday. Since it is the festive season, my family and I chose to dine out at the Gateway Mall, opting for Chicken Licken. Unfortunately, this visit was marred by exceptionally poor service, despite the satisfactory food quality. Upon joining the queue to place my order, the cashier summoned me, only to be engaged in an unrelated task on the till, informing me that she was processing another order. Consequently, I endured a five-minute wait before receiving attention. She then took my order, and I waited in the queue for over 30 minutes to be called to collect the meal. I then returned to our table, and only after my mother intervened, following a brief delay, did we receive our food, with the explanation that the order had been mixed up. Notably, we were provided with only two serviettes for a family of four, but this was not the primary issue. The issue was that we requested cardboard plates, a box, or something to eat in, but were informed that each item of stock is counted and that they do not provide this. This raises the question of how customers are expected to eat in a sit-down setting. My mother then spoke to the manager, who apologized on behalf of the two ladies who attended to us, but this was deemed insufficient. Staff need to be well-trained and equipped to provide exceptional service; otherwise, they should not be in this field. When asked for the owner's details, the manager claimed that he was in Zimbabwe and that she could not provide the details as he only makes phone calls. This explanation was deemed unsatisfactory. Unfortunately, we were famished and had to eat our meals by ripping the plastics that the rolls were in and tearing the box the meal came in. Is this how customers should be treated? We had some food left over, which we asked to take home, and again, they could not provide a box, instead offering two packets. What kind of service is this? I am extremely dissatisfied with the service received at the Chicken Licken Gateway branch. The customer service skills displayed were absolutely appalling. Chicken Licken , I believe this is against trading standards and I hope you guys can improve your customer service or you'd be losing a lot of clientele as this is going on all possible platforms. Gateway Theatre of Shopping VIP this type of customer service will contribute a heavy negative impact...

I last night I went along to Chicken licken Gateway to order a meal. There were two ladies at the counter. They both seem in interested in taking my order. The one showed attention to a female standing behind me and they both seemed to speak IsiZulu and ignored my order request. The one said to the Uber driver that pushed his way through to fetch his order to " Bala I skaati" he looked confused because he looked like a foreign national and didn't speak Isi Zulu. I then said to my wife we're not being attended to so let's leave. So we did unhappy extremely. Even this didn't catch their attention!!! So much for service. I wonder if they know how much it costs to own a franchise like this? (4.8 million Rands says Google) This is not the caliber of staff that carry an appeal for a meal at this store. To the staff you are not doing...

I ordered about 3 hotwings party 16 with chicken pops, also got 3 rock my souls straight, at every order made, i asked for no thigh but on the last occasion getting the last hotwings party 16 with pops and that rock my soul 3 straight, someone put a thigh on my order and i can recall the cashier who served me specifying and asked the back of house not to put it but they put it without any care!

I showed up for my order about 5+ hours late from the time I ordered, it was around 13h28 and i showed up around 7PM to collect but the manager on duty insisted that it's the cashier's fault but it wasn't, they got a wrong order and were very stubborn to fix it but instead they opted to blame the cashier who already knocked off!

The service in general was poor for, this was...