Very disappointing experience. My Mom booked almost 3 months in advance and paid the deposit as required for high tea. Two weeks before the event we were told they could no longer accommodate us due to a wedding booked on that day - this seems to be very common practice for their restaurant and accommodation - see the other reviews. When she mentioned this was not acceptable they then said they would accommodate us separate from the wedding setup and we could still come for our high tea. When we arrived on the day nothing was setup and we were told they couldn’t do anything and could not find our booking (they did eventually find it but said we had been notified that our booking was cancelled - which wasn’t entirely true - we were told we would be accommodated). After much insistence we were told they will seat us outside on the balcony and serve us for high tea - we waited over 40 minutes to be seated and over an hour for our tea and food. The tea was plentiful and lovely but service was mediocre at the start (toward the end we had a dedicated waiter who was friendly and attentive). The savouries were tasty and the sweets were ok but presentation of the sweets was below average. I’m hoping that this experience was because there was a scheduling mixup but it seems like these scheduling ‘mixups’ are quite a common thing. The stress it caused and the extra waiting and inconvenience of it all isn’t worth it. Besides the complementary glasses of champagne whilst we waited no other discount or extra was offered as an apology. In fact I don’t think a single apology was issued at all. We still had a great time (good company can save any disaster) but given the other reviews here I don’t think I would recommend it or go back again.