Ocean Basket Loch Logan — Restaurant in Willows

Loch Logan Ocean basket,

I am writing to express my deep dissatisfaction with not one, but two recent visits to your restaurant — on Friday, 25 July and again on Sunday, 27 July. Both experiences were extremely disappointing and have left me questioning whether I will return.

On 25 July, I ordered the High Tide Platter , and from the start, the service was poor. I was initially attended to by three different waiters, creating unnecessary confusion, and then was left waiting far too long for further assistance. The buns were hard, and the overall quality of the service was unacceptable. I had planned to order a cocktail after my meal, but due to the frustrating and inconsistent service, I decided not to order anything else. It completely ruined the experience.

Despite my hesitation, I returned on Sunday, 27 July, only because my child insisted. Unfortunately, this visit was no better. Once again, the buns were hard, and the food was smothered in so much sauce that my daughter couldn’t even eat her meal.

What upset me even more was the way we were treated upon arrival. I asked to sit outside, but was told there were no tables available. I then specifically asked to be seated inside with the request that if a table outside opens up, I would like to move. While seated, I clearly saw a table outside become available. When I asked again, the guy insisted there was still no space. A family that arrived 15 minutes after us also requested to sit outside but there were still no table and they sat across us. Eventually, the waiter gave them the exact table I had asked for, which was blatantly unfair and unprofessional. The waiter was rude, dismissive, and lacked basic manners.

This level of poor customer service, combined with substandard food quality, is completely unacceptable. I left both visits feeling disrespected, disappointed, and angry. As a paying customer, I expect better, especially when I give a place a second chance and get treated even worse.

My friend and I were both so disappointed and in disbelieve because we have been treated like this twice? And the second time with my daughter? Utterly...

Yesterday my friend and I went to Ocean Basket for lunch to celebrate my birthday. When we got there none of the waiters paid attention to us so we walked in and seat ourselves. A waiter attended to us 5 minutes in and gave us menus and left, we waited about 30 minutes and didn't get any service. Another group came into the restaurant a couple of minutes after us and there were escorted to a table and their orders were immediately taken and they were served within 15 minutes. That is when we decided to leave because there was clearly no service problem, we were just being singled out and treated horribly. After standing up to leave no one attended to us or tried to ask why we decided to leave including the waiter who was supposed to be serving us, instead he was just there sitting and watched us walking out without saying anything, he did not even apologize. What was worse was that the restaurant was practically empty, there was no reason for the service to be as horrible as it was yesterday. As a regular customer of the store I am very disgusted by the behavior of this restaurant and also truly disappointed. I definitely won't be going there anymore if this is how they...

The atmosphere was amazing. I and my boyfriend went there to have a birthday dinner. The waitress was amazing but if we needed her attention my boyfriend had to constantly stand or fetch her. When the food arrived we felt robbed honestly 🤣 we ordered the perfect catch platter and got the opposite. The platter on the advert looked like it would be enough to be shared between 2 people, now tell me why did we get food that wasn't enough. We had to ask the waitress if she was sure if that was or food. The rice was not even enough. We had to leave and get McDonald's 😪 i think that there would be have been a difference if we got our food on aplatter like advertised unlike on a pan which limited the food to be served. I don't think i will be returning there anytime soon. The food took too long to be prepared almost an hour, i wanted to get dessert but after what i got i was ready to leave the restaurant. But thank you for...