11 Nudos Madrid — Restaurant in Madrid

My family’s December 24 Christmas Lunch was completely ruined by the rude, unprofessional staff at La Cocina de San Antòn. We are in Madrid for the Christmas holidays from the Philippines, and booked two tables for our party of 22 on La Cocina’s website. Given the large size of our party, I was very happy to see that a restaurant was willing to accept our reservation requests. When we reached the San Antòn market, I promptly went upstairs to confirm that La Cocina was still willing to honor our reservation. We were told by the hostess at the restaurant’s front desk that they were willing to accept our party, but that we would have to leave by 4pm (this was 2:15pm when I asked). When our entire group of 22 (including 9 children) arrived upstairs (La Cocina is on the top floor of the mercado), a different hostess came to serve us instead. She rudely informed us that since the kitchen was closing at 3pm, our business was no longer welcome. We asked why we were not informed earlier, and the hostess said that she had called the number we had left for our reservation, and had given up after not being able to reach us (a lie, since the number she showed us on file was correct, but we never received any calls). With 9 hungry children and 4 elderly 70-somethings behind me in our party, and despite a determined effort to reason with the staff about why they weren’t willing to serve us, I finally concluded that the staff at La Cocina is the type that puts themselves over their customers. They’re the kinds of people who turn customers away at the door because it’s inconvenient for them (it was Christmas Eve, we were a large party). This is exactly the type of staff who should not be in the service industry. I caution anyone who considers La Cocina to think twice. If you’re looking for good food and good service, look no further than the food stalls on Mercado de San Antòn’s Ground and Second levels. That’s where we turned, and we were very pleased...

This place was truly one of the worst dining experiences I’ve had. Arrived - without a reservation - with a friend that was visiting Madrid and I wish they just said “sorry, no tables available” instead of giving us minimal service with mid, no-flavour food. Waited at the bar for a table which was 20 minutes (absolutely fine as we didn’t reserve) and got served a drink - 10 minutes after we ordered it, when we got a table sat us down with no menus. I ordered the rice dish which had no flavour, and, to be honest, I was frightened to ask my friend what he thought of his.

I had to get up out of my table 3 times to find staff for a menu (which we only got 1 for some reason), order our meal, order a drink.

Male waiter made absolutely no eye contact when taking our order, and I didn’t ask for the bill as we were still drinking, but he came over with the card machine and proceeded to point it at me like I knew what was happening, and I had to ask how much it was as I wasn’t given the bill/receipt.

I would go as far to say all staff members looked like I spat in their coffee. Maybe the exception was the man who cuts up the jamón.

Cocktails were nice, not nice enough to ever...

It was terrible. We arrived with child 3.5 years old. OK, it was Saturday afternoon and the restaurant was overbooked. The only one possibility was to get a table in smoking area after 20 minutes of waiting. The serving staff do not know English. Instead of bottle if Cava they brought us Champagne by explaining that Cava bottles that they have are not could. We ordered the most expensive dishes for starters and main course such as Duck in risotto, grilled loungustes and some kind of meet (500 gr) "well done" for share. The only risotto was tasty, but no any sign of duck. The meet was terrible, most of it was none chewible viens. The meet was served, but 2 plates were missing, so we waited another 10 minutes for plates. Meantime the food become cold. We could eat small part of the meet and stopped. Few peaces of bread were as row dough. Finally we paid 104 Euro, waited another 15 minutes for...