Goiko Grill — Restaurant in Madrid

Well, after seeing advertisements for years, I finally got a chance to come by and see if the burgers were as good as they seemed..... so, lets start with the good things (bad things come later, there were a few). They WERE! Omg, I got the Kevin Costner with sweet potatoes and it was outta this world, definitely worth every penny 😋 😍.

If it were just down to the food , it'd get ten stars 🌟. But , a restaurant is more than the food.

We walked in around 4 for a late lunch on a hot day (28 C / 81F ) and it was hotter inside than outside! They told us that it was broken, but I highly doubt it. You could probably go back in a week and it would still "Be broken" . Lots of restaurants do it when they don't want the pay the ridiculous energy bills.

I get it, on one hand, energy costs are astronomically high with the war in Ukraine. Buuuuut, I'm also paying 25 euros to eat a burger with a drink, so I'd expect a place to not have me sweating without moving .

There was a server with red hair that kept giving us the absolute worst looks every time she came near us. I say near us, because no one ever came over to even ask us what we wanted to drink..... For 15 minutes, we sat there waiting and waiting and waiting (when the staff wasnt mindlessly chatting with each other, she passed by us to help all the other 4 tables around us, which were the only tables there ), until I got up asked for service .

Our server wasn't bad, and the food came out fast, he also passed by to look and see if we needed anything. Also, like I said, amazing burgers.

Fix the air

Fix certain staff members attitudes ,because I almost asked her if she had one and I'd love to what it is .

Fix those things and I'll be back, but burger bars like this are prevalent everywhere, even in Madrid and after living here for ten years, I do have...

On my first visit to Madrid, I came across this place and had a great experience. Naturally, when I returned for the second time, I knew I had to come back. I decided to try their chicken sandwich, and unfortunately, it was a huge letdown.

When my sandwich arrived, I noticed the chicken was slightly pink. Concerned, I checked more closely and realized some parts of the chicken were undercooked. I politely asked if I could have a new sandwich or substitute it with another menu item and pay the difference. The server said he would check, and after speaking to (who I assume was) the manager, I was told they couldn't replace it with something else but could make me a new sandwich with properly cooked chicken. I agreed.

However, the second sandwich was even more undercooked than the first. When I brought it up, the lady serving me was incredibly rude and upset for reasons I couldn't understand. She explained that the chicken is cooked by a machine and insisted it would turn out the same every time. Yet, somehow the second sandwich was worse than the first (last two images)

Overall, I was deeply disappointed with the experience. The undercooked food and the unprofessional attitude from the staff left a bad impression, and I won't...

So context, yes I'm used to NYC speed and professional service. But I also can concede to Spain's slower pace. However, you know the staff either forgot or made a mistake when all the people who sat down after us and ordered after us finished their meals. We had to call the staff over and ask them where our food was after that. We had waited 25 minutes for nothing and another 10+ minutes before our orders were rushed out. We did not have any special instructions or complex order. And when they rushed out the food, they got my wife's order wrong and my side wrong. We had plans and couldn't wait for them to fix the 2nd round of mistakes. The beef patty was overcooked to medium well so the meat was dry. The staff attempted to give my wife some dessert because they still hadn't given her anything for 50 minutes... but by then we had to leave as we had plans. 3 groups of people that had arrived after us had either already left or had paid their bills. They don't have their staff on point here... So for Americans used to fast casual burger restaurants like Shake Shack, Habit, SmashBurger, Red Robin, etc......