Serious letdown. Tried to go here for lunch the other day, but just missed it. Asked if it was possible to have lunch just before closing time and was then asked "for how many", replied just one and was then told it wasn't possible. What was in the air was the had there been more people they might have extended service. Anyway, I tried to go again because reviews had this as the highest rated ramen place in Madrid. After waiting for 10m, which isn't unusual at ramen bars, I was seated by the counter by the wall but there were plenty of spots so I could have been seated much earlier if servers had noted or asked people in line. Inside, it took more than 10m to have my order taken.

Now the food. The bowl of shio tonkotsu looked fine but immediately something stood out, a lemon wedge inside the broth - a first for me. The two thickish pieces of pork looked nicely charred but had lots of fat on it, way too much. The soft boiled egg was on the overcooked side and tasted just like a fully boiled egg. There were lots of noodles, I didn't realize that 400g took up that much space, but that's not a complaint. However, the noodles are on the thicker side and taste a little dry but okay. The broth was fine and only the broth around the lemon wedge tasted slightly acidic. Maybe someone likes adding the lemon juice, but not me. After not finishing half the bowl, I wanted to pay by the counter where two staff members were talking for more than a minute just ignoring me instead of allowing me to pay.

In conclusion, inefficient seating, long service wait, way too much fat on the pork belly and thick and dry noodles made the experience very poor. Maybe I was spoiled by having had ICHIRAN ramen in Hong Kong last week, but this was very very disappointing.