Vermutería Gran Clavel — Restaurant in Madrid

4 choices in the heart of Madrid!

I must admit, the concept is good and well built. 4 different atmospheres and concept bar/restaurant to fulfill the crowds in Gran Via heart of Madrid. Very smart and entertaining. However… manage well your expectations, not everything falls under the same price/quality ratio. During our visit, we started off the Vermut bar… but it was warm and service was too slow to take our order, so we went to the next concept. The wine and cocktail bar. A step or two upwards in atmosphere and for what I know service. So we had a couple of drinks and a good “tabla de quesos” from where I could choose. It was well presented with nice details like almonds, a strawberry and other edible decoration items besides just the cheeses. Staff was nice enough to explain about the 4 concepts build in the hotel. One of them, Ático 11, being a cute rooftop terrace without any reviews till we came up 😏 A roof top terrace during end September in Madrid is always a pleasure. We tried one cocktail but that was a bit disappointing. The 4th element is a restaurant, but we had plans for another place so we didn’t try the food. I must say, for this to be all hosted inside the hotel and everything being interconnected, I thought it was a really good ambitious work well done. However, I can’t give them all 5 stars because in my opinion, the staff should all be at the same level and they have some spots were they can improve. I would come back for sure and I would love to see they took the feedback into account and improved on...

This is a great place to experience Madrilian classic tapas. We ordered some of the most classic (gildas, boquerones en vinagre, callos, ensaladilla rusa...) and were very pleased with the quality and taste of what we ate. They have a wide selection of vermouth. Since we’re no experts we asked the waiter to recommend. We loved what he picked for us. Best vermouth I ever had. I have already gotten myself a bottle!

With respect to the service which seems to be their big flaw according to other reviews I have to say that we experienced great and horrible service. One of the waiters that attended to our table was incredibly attentive, nice and provided great service. For some reason he was assigned to a different area of the restaurant and then we had another waiter. This time the experience was terrible. He would never ask what we wanted even if we discretely waved at him. We finally got to order a tapa and he never brought it. We had to ask for it twice and in the end we told him we did want it anymore.

If it had been him the entire time I most likely wouldn’t have rated the place 5 stars. Too bad I can’t remember the name of our first waiter.

The atmosphere is good, the place is charming and I definitely recommend going to try some...

Very rude waiter paco. I asked if I could sit at a table and he just waved me to go. I sat down and he came to serve the people next to me and the people to the other side of me and ignored me. I shouted for him and he walked off. The people next to me said to me that it was very rude and maybe he was discriminating against me bc my baseball cap had a map of Palestine/watermelon on it, I am brown skinned and I was wearing an LGBT bracelet. I don’t know if it was either of those but what I do know is that I was treated like I was invisible and I have never been treated so poorly in the 3 weeks I’ve been in Spain.

I went to ask for a manager and while I was talking to the manager, he came up and interrupted us, he knew he did something wrong, and I’m a woman he called me Sir and raised his voice at me, spoke to me with an attitude and said he didn’t see me!!!! It’s a cafe style and I was sitting on the same couch next to the woman and man he served, next to me. I guess he didn’t think I would complain about him.

I left the establishment after being treated so badly by that waiter. Will...