Carrefour Express — Local services in Madrid

The cash registry lady was extremely rude. She didn't speak any English, which is totally understandable and didn't bother us at all but she didn't even try to speak to us. We got one pack of coffee capsules and two packets of biscuits. She charged us the capsules two times and when we kindly informed her, in English she was quarrelsome and very rude. We kept saying "you charged it two times" to which she only replied "Yes". I can totally understand there was a long line after us, the place was very busy and she wanted to finish with us and get to the next customers, but still, she was really very rude. After we (still very politely) asked her to remove the second charge for 3-4 times she finally did, but then decided not to service us at all altogether. She just took our things to the side and said NO! And then kept talking to the next customers in line in Spanish very angrily about us. She was just bored to cancel the item she wrongly charged us two times instead of one and then got Extremely angry with us because we didn't speak any Spanish. The next customers saw it and looked at us and said sorry. The next Carrefour we tried was even busier but the staff was very polite (and of course noone charged us two times for the coffee capsules!!!) I never leave bad reviews for places, since I have worked in customer service and can understand a bad or busy day but this, was the worst customer service I have ever experienced. If you are not Spanish...

A small simple Carrefour store with basic stuff such as a great selection of prepared foods, snacks, bread section towards the front, fruit & veggies, beverages, some hygenic stuff towards the back, and other stuff throughout. The store’s layout is more long than wide but everything is still organized and in it’s proper place.

Great location as well being between the ‘Gran Via’ & ‘Sol’ metro stations & just a 4 minute walk away from ‘Puerta de Sol’. Overall a great Carrefour Express to pass by and grab some basic...

If you’re a tourist - english speaking, the cashier will jag up the price for each item. Be careful and vigilant unless you want them to screw you over. That’s not how you ask for tips, honesty and equality is what is needed for a good customer service. Change your attitude and don’t rob people. If you are unhappy with your job, find a different one. This attitude won’t get you too...