Frou Frou Mediterranean Restaurant Marbella — Restaurant in Marbella

The decor is stunning the staff were welcoming and we had super high expectations on arrival. To note a nightlight were the Kelly Wearstler inspired decor in the bathrooms. However an hour in without a drink and I was very deflated…

It was a Thursday evening 7:30 pm out of season so I didn’t expect it to be bustling, and in fact only a few table were occupied. The staff were super sweet and we got to reading the beautiful menus with excitement.

45 minutes later my friends cocktail arrives, and I’m told the bartender is struggling to make mine,15 minutes later I ask about it and I’m told it will be complimentary, 15 minutes later and I finally get it. It’s nice. It’s now 8:15 and we’re feeling a bit deflated..

We’d ordered food and snacked on bread in the meantime. My friend ordered the pasta, I ordered the duck ( €32 - just noting that this is a premium price point ) and my other friend wasn’t keen on the options on the menu so ordered fries to share and croquettes. We are finally served the food around 8:45 and my friends croquettes haven’t arrived. So my other friend and I sit and politely wait for her food to arrive. After 10 minutes we’re told that in fact they had an issue struggling to make the croquettes, something that surely could’ve been discovered earlier. They asked if my friend would like to order something else, but at that point, the timing and pacing of the meal were completely off. Would we wait another hour?

We suggested the food be sent back so everything could be prepared fresh and come out together — we came to dine together, not to eat awkwardly in shifts or be served reheated plates. Instead, they offered to reheat our meals, which we declined. Eventually, my friend declined a new main and stuck with fries (declined to share ours), not wanting to make a fuss. They offered her a drink and brought out a beef carpaccio — a kind gesture, but unfortunately she doesn’t eat beef carpaccio.

As for the food: my duck was lukewarm, very dry, and underwhelming — not what I’d expect for a dish at this price. It came with an oversized, watery tomato that reminded me more of a greasy spoon breakfast than a refined plate. I ate half, hoping it would improve, but it didn’t.

Up until this point, the staff had been courteous, even acknowledging that they were new and going through teething problems — understandable and appreciated. However, when I tried to politely give feedback about the duck, I was met with what felt like an accusatory response: “Well, did you tell anyone?”

It was a surprisingly defensive tone — I hadn’t complained earlier because I was hungry and tried to eat what I could. I was just offering honest feedback. The tone of that exchange left me a bit taken aback.

When the bill arrived, a service charge had been added. While my friends paid theirs without fuss to avoid awkwardness, I politely said I would only be paying for what I ordered, and not the service charge, as I felt it wasn’t warranted.

The server told me that wasn’t allowed and that she’d have to get the manager if I didn’t pay it. This should be optional!! We were only a table of 3 also! The amount in question was tiny, but it was the principle that mattered. After such a poor experience, being pressured to pay a tip crossed the line. I reluctantly paid it just to end the night, but I left feeling shocked, disappointed, and disrespected.

I would like to return to this venue ONLY when the service and food is only as good as the decor…the price point...

Друзья пригласили в ресторан Орлова, нам было интересно попробовать этот концепт. Друзья только говорили на русском и испанском, да и нам на испанском общаться в Испании проще чем на английском. Началось все с того, что в ресторане не было меню на испанском, затем нам сменили 3 официантов, так как никто не говорил на испанском, в результате к нам пришел управляющий Хосе, он по сути вырулил весь вечер. Конечно, ребятам надо работать над сервисом, мы смеялись, чтобы не плакать. Такое количество людей, а с обычными запросами не могут справиться. Хосе нам пообещал устрицы, затем пришла полька, которая вначале не совсем поняла, что мы просили устрицы, затем сказала, что устрицы есть, но только для блогеров. На что мы ответили, «отлично мы блогеры, несите устрицы!». Девушка ушла, со словами, вам не хватит устриц, они все у блогеров, пришлось настоять на том, чтобы нам вернули Хосе, и с ними пришли наши устрицы. Тарелки не менялись, нам уже пришлось менять самим тарелки, тащить новые с соседнего стола. Когда мы закончили с аперитивом и первыми блюдами, мы минут 40 ждали когда кто-то придет нам заменить тарелки и приборы и уже принести вторые блюды. В этот перерыв пришел самый главный товарищ по сервису, который спросил: «как ваши дела?» на это мы ответили « замечательно, уже 40 минут ждем когда нам заменят тарелки и принесут второе», на что ответ был феерический «рад за вас» и товарищ испарился. Уже в принципе не ожидая, что в этом месте кто-то сможет датьтхоть какой то сервис, мы опять пошли звать Хосе и просить, чтобы нам сменили тарелки и принесли второе. Как их нам меняли это отдельный рассказ, вместо того, чтобы подойти к каждому и заменить приборы, попросили сидящего рядом со мной передать приборы соседке. Вообщем народу много, но все очень не скоординировано, ребята только начинают, надеюсь этот отзыв поможет им улучшить. Не стал сильно снижать по звездам, но если бы не Хосе, поставил бы 1 звезду для такого места с таким местоположением и...

Frou Frou is not just another restaurant in Puerto Banús — it is the restaurant. From the moment you walk in, the ambiance and decoration stand out: an impressive, carefully curated design with attention to every detail.

The staff are super professional, and the food truly delivers. I especially loved the starters, and the cocktails are excellent. The prices for the food are very reasonable, which makes the whole experience even more enjoyable.

I highly recommend it for dinners on the terrace — the setting is perfect and elevates the evening. Frou Frou combines atmosphere, service, and flavor at the...