The online reservation went smoothly, although the tool doesn’t allow direct booking. The confirmation was quick, which was appreciated. The setting is nice, located on the main Pollença Square. We were warmly welcomed, and the service was friendly and cheerful. The menus are available in several languages (Spanish, English, French, German). One of the waitresses spoke very good French.
What seemed particularly shameful was charging €3.80 per person for the aioli, bread, olives, and olive oil, even though the olive oil was missing. The menu indicated a cost of €3.80 but did not specify it was per person. Charging for this is debatable, especially considering other restaurants do not do this, and given the overall price of the restaurant. But charging double without any clear indication is a real lack of transparency.
The meal, however, was quite disappointing. One of the starters had a hair in it, which is unfortunate. We didn’t make a fuss, removed it, and ate the rest. The starter itself was good.
I ordered fried calamari as a starter, which were clearly frozen and had a poor texture. The tartar sauce served with them was industrial. If it was homemade, it certainly didn’t taste like it.
The drinks and cocktails were just okay. The main courses were also underwhelming. The salmon was good, but the cannelloni were quite bad. The dishes might seem appealing on the menu, but they fell short in reality.
Overall, the price is exorbitant for Spain, although slightly justified by the location. I’d say it’s still 10 to 20% too expensive. Beyond the overpriced bread, olive oil, and olives, the general atmosphere was nice, and there weren’t many customers at that time. However, the pop music playing from the kitchen didn’t quite match the decor. A lower volume or more traditional Mallorcan music might have been better, but that’s a...
Read moreGood location, if you want to sit amongst the other hundreds of English and German tourists who these days flock to Plaza Major in old town Pollença. That said, don't be surprised when they present you with cheap quality olives and lacklustre aioli (without telling you it's going on your bill), nor serve only small bottles of water. You will later discover this is the management's covert method of starting the bill (in our case 4 adults and 5 young children) at 50 euro before you've ordered food. Sign of times? I still remember when Mallorcean restaurants served fresh local pan aioli and aceitunas by default and always given freely - a small gesture of gratitude for coming to eat in their restaurant. If the food in this place was good enough, I might have been more forgiving, but it's just...
Read moreEsperienza veramente eccellente. Cucina che denota passione e assoluta dedizione al lavoro per fare star bene i clienti, tanto dalla brigata di cucina e tanto dal personale di sala. Complimenti a Carol e Alessandro per una proposta che è anche filosofia della ristorazione. Veramente incomprensibili le critiche negative ma evidentemente, chi è passato prima di me, deve aver frequentato "l'Osteria Francescana" o deve aver appreso tecniche delle quali padroneggia competenze guardando Masterchef. Poi vanno a casa e cucinano cibi surgelati, sbagliando i tempi e le tempery di cottura. Bravi, continuate nel vostro quotidiano impegno. Solo un accorgimento: avvisate i clienti che per esprimere critiche è meglio che almeno siano un minimo qualificati!
realmente excelente experiencia. Cocina, que denota la pasión y dedicación absoluta al trabajo para que los clientes se sientan bien, por lo que el personal de cocina y mucho de la sala de profesores. Felicitaciones a Carol y Alexander para una propuesta que es también la filosofía del restaurante. Verdaderamente incomprensible crítica negativa, pero, por supuesto, los que fueron antes de mí, debería haber asistido a la "Osteria Francescana" o debería haber aprendido de tales técnicas habilidades dominado viendo Masterchef. A continuación se van a casa y cocinar alimentos congelados, momento equivocado y tempery cocinar. Bien hecho, mantener en su compromiso diario. Sólo un truco: advertir a los clientes a expresar críticas es mejor que al menos tenga un mínimo cualificado!
really excellent experience. Kitchen which denotes passion and absolute dedication to work to make customers feel good, so the kitchen staff and a lot from the staff room. Congratulations to Carol and Alexander for a proposal that is also the philosophy of the restaurant. Truly incomprehensible negative criticism, but of course, those who went before me, should have attended the "Osteria Francescana" or should have learned of such techniques mastered skills watching Masterchef. Then they go home and cook frozen foods, wrong timing and tempery cooking. Well done, keep in your daily commitment. Only a trick: warn customers to express criticism is better than at least have a...
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