I don’t normally complain, never post bad reviews. I’ve worked in hospitality jobs as a waiter and barista and have a lot of respect for the hard work restaurant staff do. However, the service we received at this place tonight was appalling and ruined our evening, so very much warrants a bad review. Upon arriving and getting scant, extremely reluctant attention from the waiting staff, we were informed the kitchen wouid be closing in 15mins and therefore we needed to place our tapas order all together, in one go. That was fine, no complaints - we placed our order for approx. 8 tapas dishes. After half had been served (average food, unremarkable) we were presented with a bill we hadn’t yet asked for, for the total amount. When we pointed out that half the meal hadn’t appeared, the waiter said plainly “I’ll take those off.” No apology, no explanation as to where the rest of our meal was, or why it hadn’t appeared. Another waiter eventually, very reluctantly, after quite some time, half-heatedly apologised, after I made it very clear we weren’t particularly happy to have been served only half a meal. No money or drinks were deducted from the bill. This fails to meet extremely basic restaurant service standards you’d expect to find in any McDonald’s or kebab shop the world over. The staff were surly, abrupt and clearly didn’t give a damn about us or anyone else they were serving. Diabolical service. Never seen the like of it in my...
Read moreAvoid this tourist trap at all costs. Despite Seville’s incredible dining scene, this place manages to deliver an aggressively mediocre experience wrapped in appalling service. Our Indian waiter was hands-down the most unprofessional server we encountered in Spain - dismissive, condescending, and seemingly irritated that customers dared to exist. When we asked for wine recommendations, he literally just pointed at the menu with the enthusiasm of someone reading a grocery list, offering zero insight or care.
The service failures were almost comically bad: we had to beg for basic plates to eat our tapas, watch him carelessly dump dishware around our table like he was feeding animals, and actually request help opening a bottle of water as we did not have a bottle opener. The fact that we had to ask for fundamental dining necessities speaks volumes about their complete lack of hospitality standards.
The restaurant tries to hide its mediocrity behind a busy atmosphere spread across three rooms, but don’t be fooled by the crowds - they’re likely just tourists who haven’t discovered Seville’s actually good restaurants yet. The pork jowl was decent, but that’s literally the only thing preventing this from being a complete disaster.
Save your euros and your evening. Seville has hundreds of restaurants that will treat you like a valued guest rather than an...
Read moreWe came to this place for a dinner. The server brought us wine in dirty glasses which had pieces of something on them and stains of lipstick. I pointed it out and asked to replace. He rinsed them and brought them back with the same pieces rolling down the sides of the glasses all over again. I pointed it out again, so the server took the glasses and retreated to probably “clean” them again, but me and my friend were so disgusted by that time that we took our belongings and started leaving. All we ate by that time was a small bag of croutons and a couple of olives. The server saw us leaving, ran out of the restaurant and started yelling that we awe him money for the food that was coming. I responded to him that we did not eat anything and that we were disgusted by the experience, so we did not want anything. He was still yelling that it was us who were disgusting and that we awed him money. He made a whole scene with his yelling, people were staring. We left....
Read more